Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302215 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Nassau Univ Medical Center — 2201 Hempstead Tpke, East Meadow NY, 11554

Sep 5, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (22 biz days early)
Active: 70 biz days
Paused: 25 biz days
🕐 Clock stopped: Tech Off Site (Jan 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 13, 2025
25 business days (not counted)
70d
▶ Clock Running
Status: Scheduled
Oct 13 → Jan 27, 2026
70 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jan 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 13 Ready for Release ⏸ Paused 25 —
Oct 13 → Jan 27 Scheduled ▶ Running 70 70
Jan 27 → Jan 27 Tech On Site ▶ Running 0 70
Dispatch 0.4d
Holding 25.0d (excluded)
Coordinators 70.0d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
25.0 days
Coordinators
70.0 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 27, 2026 (32 days early)
📅
95.4 days Total Age
⏱️
70.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
69.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 70.0 days stuck in "Scheduled"
⏱️
Total Delay 69.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
25.0d
Scheduled
70.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold -Per Vivian, device is not Steve's. It is located second floor cardiology. contact should be Ellen Dexter.

10/13/2025 RArnold - Steve confirmed device and date of 01/27 2 2pm for Vivian

10/10/2025 RArnold- Called 516 296-2875 for Steve Dooher. NA not able to leave a message. Sending email. Vivian 01/26 @ 9am or 01/27 @ 2 pm

sdooher@numc.edu

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 101638777 - SN US123F0599
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 101638777 - SN US123F0599
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302215
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 25.0 business days
👷
▶
3 Technician Assigned Oct 13, 12:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-27T19:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 36d 15h
🚨 70.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 27, 1:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 106d 1h
⏱️
6x Labor Added Jan 27, 4:42 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 2.5, 15, 30
🚗
Status: Tech Off Site by Vivian Hyde Jan 27, 4:49 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 3h 35m, 0m
⏱️
▶
2 Labor Added Jan 27, 5:59 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Completed, Tech Off Site
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 10m
⏳ 2.7 business days
⏱️
Labor Added Jan 29, 11:38 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 28m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 27, 2:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03080419 Labor Open 1 $0.00 Jan 27, 4:42 PM
WL-03080420 Labor Open 2 $275.00 Jan 27, 4:42 PM
WL-03080421 Labor Open 2.5 $0.00 Jan 27, 4:42 PM
WL-03080422 Expenses Open 1 $0.00 Jan 27, 4:42 PM
WL-03080423 Travel Open 15 $0.00 Jan 27, 4:42 PM
WL-03080424 Travel Open 30 $0.00 Jan 27, 4:42 PM
WL-03080624 Labor Open 1.5 $0.00 Jan 27, 5:59 PM
WL-03083238 Labor Open 0.016666666666667 $38.00 Jan 29, 11:38 AM

Details