Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302216 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Nassau Univ Medical Center — 2201 Hempstead Tpke, East Meadow NY, 11554

Sep 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 2, 2026
✓ SLA Met (7 biz days early)
Active: 60 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 27, 2026
95 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jan 27 → Apr 22, 2026
60 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 27 Ready for Release ⏸ Paused 95 —
Jan 27 → Apr 22 Scheduled ▶ Running 60 60
Dispatch 0.4d
Holding 95.0d (excluded)
Coordinators 60.8d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
95.0 days
Coordinators
60.8 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 2, 2026 Completed: Apr 22, 2026 (10 days early)
📅
155.4 days Total Age
⏱️
95.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 21, 2026
Visit 2 Apr 22, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
95.0d
Scheduled
60.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 DMalloy - Customer aksed for this to be rescheduled for Monday 4/20/2026 at 130pm. 


01/27/2026 RArnold - Ellen confirmed. Dispatching to Andre for 04/06 @ 9am. "Department is Primary Care: Women's services. Device is located in the NST portion of the clinic"

01/27/2026 RArnold - Per Ellen "I've spoken to the department for the following ultrasound. They advised me that Monday, Wednesday, and Friday are available for the service. They are open all day." Offer 04/06 @ 9am for Andre

01/23/2026 RArnold - Per Ellen, ", I will have to talk with the department over there and reach back out to you. For scheduling at that facility" emailed for update ellen.dexter@intelashealth.com

01/13/2026 RArnold - Emailed Ellen Dexter to confirm SN# and provide location. EDexter@maimo.org


01/07/2026 Rbailey - Called 516.572.0123 Xfer'd to BioMed. Spoke with Ricky (Nick's Tech) He advised that we could send email to Ellen Dexter and she could assist

ellen.dexter@intellashealth.com


01/07/2026 Rbailey - Called Back 516.572.0123 Advised that when I was Xfer'd Phone just rang and rang. Xfer'd again Phone rang and rang again


01/07/2026 Rbailey - Called 516.572.0123 Asked for Woman's Health. Xfer'd and Phone just rang and rang


01/07/2026 Rbailey - Called 516.572.0123 Xfer'd to BioMed. Spoke with Nick who advised that the Sparq is located in Woman's Health


01/07/2026 Rbailey - Rcvd email from Steve advising that they have an Affiniti, but do not have a Sparq device


01/07/2026 Rbailey - Sent 1st attempt email to Steve Dooher sdooher@numc.edu to confirm device location

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Sparq Ultrasound System - IP 118366268 - SN US42510642
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302216
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 95.0 business days
👷
▶
3 Technician Assigned Jan 27, 12:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-06T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 142d 17h
🚨 50.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 7, 4:48 PM
Scheduled For: 2026-04-14T13:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Deon Malloy Apr 13, 8:45 AM
Scheduled For: 2026-04-20T17:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 11:59 AM
Scheduled For: 2026-04-21T17:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
4 6x Labor Added Apr 22, 6:02 PM
6x Labor Added → 3x Expenses Added → Status: Completed → Status: Closed
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 26
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 85d 4h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Apr 23, 1:51 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 47m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 22m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 60.8 business days (threshold: 2.0 business days)
Exceeded by 58.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 21, 1:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03196589 Labor Open 1.5 $0.00 Apr 22, 6:02 PM
WL-03196590 Labor Open 1 $0.00 Apr 22, 6:02 PM
WL-03196591 Labor Open 2 $275.00 Apr 22, 6:02 PM
WL-03196592 Labor Open 1.5 $0.00 Apr 22, 6:02 PM
WL-03196593 Labor Open 2 $0.00 Apr 22, 6:02 PM
WL-03196594 Labor Open 0.25 $0.00 Apr 22, 6:02 PM
WL-03196632 Expenses Open 1 $0.00 Apr 22, 6:05 PM
WL-03196633 Travel Open 26 $0.00 Apr 22, 6:05 PM
WL-03196634 Travel Open 26 $0.00 Apr 22, 6:05 PM
WL-03197999 Labor Open 0.016666666666667 $38.00 Apr 23, 1:51 PM

Details