Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302219 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Metropolitan Cardiology — 257 Lafayette Ave Ste 300, Suffern NY, 10901

Sep 5, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (32 biz days early)
Active: 40 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 14, 2025
26 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 13, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 21 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 13 → Dec 1, 2025
10 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 31 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 10, 2025
7 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 14 Ready for Release ⏸ Paused 26 —
Oct 14 → Nov 13 Scheduled ▶ Running 21 21
Nov 13 → Nov 13 Entered ▶ Running 0 21
Nov 13 → Nov 13 Assigned ▶ Running 0 21
Nov 13 → Dec 1 Scheduled ▶ Running 10 31
Dec 1 → Dec 1 Entered ▶ Running 0 31
Dec 1 → Dec 1 Assigned ▶ Running 0 31
Dec 1 → Dec 10 Scheduled ▶ Running 7 38
Dec 10 → Dec 12 Tech On Site ▶ Running 2 40
Dispatch 0.4d
Holding 26.0d (excluded)
Coordinators 40.5d
Field Work 2.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
26.0 days
Coordinators
40.5 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 31, 2026 Completed: Dec 12, 2025 (50 days early)
📅
66.4 days Total Age
⏱️
26.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
36.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 26.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
26.0d
Scheduled
40.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.3d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 Rbailey - Called 845.368.0330 Spoke with Gayle Hirsh. We are moving to Nkosi Wilson on Dec 10 at 10am. Sending email update


10/13/2025 Rbailey - Called 845.368.0330 Xfer'd to Gayle. She apologized and said they do have this device although they don't use it regularly. She said we could come Dec 5 @11. Sending Email and Advising Planners


10/02/2025 Rbailey - Called 845.368.0330 Spoke with Kim as the email bounced. She advised that the email should be

gayle.hirsch@wmchealth.org


10/02/2025 Rbailey - Called 845.368.0330 Xfer'd to Gayle VM as she is OOO. Left VM for FU trying to confirm device location


09/24/2025 Rbailey - Called 845.368.2129 Spoke with Trish she said that the POC would be Gayle Hirsh. Sending email to confirm device is onsite. 845.368.0330

gayle.hirsh@wmchealth.org

🔧 Work Performed
Ultrasound System 5500CV - IP 105095004 - SN US623P0967
🔍 Technician Findings
Ultrasound System 5500CV - IP 105095004 - SN US623P0967
⚠️ Problem Description
Ultrasound System 5500CV - IP 105095004 - SN US623P0967
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302219
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 26.0 business days
👷
▶
3 Technician Assigned Oct 14, 7:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-05T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 11h
🚨 22.0 business days
🆕
▶
3 Status: Entered Nov 13, 12:35 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-05T16:00:00.000+0000
🚨 11.0 business days
🆕
▶
4 Status: Entered Dec 1, 1:08 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-10T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 8.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 10, 4:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 3h
⏳ 2.9 business days
⏱️
2x Labor Added Dec 12, 5:26 PM
Type: Labor
Status: Open
Qty: 3, 2
✔️
Status: Completed by Nkosi Wilson Dec 12, 6:01 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 1.7 business days
⏱️
▶
2 Labor Added Dec 15, 1:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 10, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03036347 Labor Open 3 $275.00 Dec 12, 5:26 PM
WL-03036348 Labor Open 2 $0.00 Dec 12, 5:26 PM
WL-03037990 Labor Open 0.016666666666667 $38.00 Dec 15, 1:08 PM

Details