Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302220 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Sep 5, 2025 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (26 biz days early)
Active: 61 biz days
Paused: 179 biz days
🕐 Clock stopped: Tech Off Site (Aug 24, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 27, 2026
179 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
May 27 → Aug 4, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 24, 2026
14 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 27 Ready for Release ⏸ Paused 179 —
May 27 → Aug 4 Scheduled ▶ Running 47 47
Aug 4 → Aug 4 Entered ▶ Running 0 47
Aug 4 → Aug 24 Scheduled ▶ Running 14 61
Aug 24 → Aug 24 Tech On Site ▶ Running 0 61
Dispatch 0.4d
Holding 179.0d (excluded)
Coordinators 62.4d
Field Work 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
179.0 days
Coordinators
62.4 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 24, 2026 (37 days early)
📅
240.4 days Total Age
⏱️
179.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
61.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 179.0 days stuck in "Ready for Release"
⏱️
Total Delay 61.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
179.0d
Scheduled
62.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Called 516.663.8932 for Danielle Laudman. No Answer Left a VM for a call back.; Following up with an email asking if this can be rescheduled for 8/24 at 3pm for Vivian.  

danielle.laudman@nyulangone.org


05/27/2026 DMalloy- Called 516.663.8932 for Danielle Laudman. Spoke with customer and she agreed to have FSE Andre onsite on Friday, August 21, 2026, at 3:00pm . Emailed a confirmation.  

danielle.laudman@nyulangone.org


05/19/2026 DMalloy -First Contact email sent to customer Danielle Laudman device location, serial number and proposed a date and time for a visit. 

danielle.laudman@nyulangone.org

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 76406747 - SN US718F1297
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 76406747 - SN US718F1297
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302220
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 179.0 business days
👷
▶
4 Technician Assigned May 27, 11:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-21T04:00:00.000+0000, 2026-08-21T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 262d 15h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-21T19:00:00.000+0000
🚨 48.0 business days
🆕
▶
4 Status: Entered Aug 4, 4:54 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-24T04:00:00.000+0000, 2026-08-24T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-24T17:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Aug 5, 9:12 AM
Scheduled For: 2026-08-24T19:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 24, 4:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 23h
🚗
Status: Tech Off Site by Vivian Hyde Aug 24, 4:18 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5m
💵
▶
2 3x Expenses Added Aug 24, 4:28 PM
3x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 1.5
🚗
▶
2 Travel Added Aug 24, 4:37 PM
Travel Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 22m
🏁
Status: Closed by Vivian Hyde Aug 24, 4:44 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
⏱️
Labor Added Aug 25, 8:11 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 24, 3:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03349572 Expenses Open 1 $0.00 Aug 24, 4:28 PM
WL-03349573 Expenses Open 1 $0.00 Aug 24, 4:28 PM
WL-03349574 Expenses Open 1 $0.00 Aug 24, 4:28 PM
WL-03349581 Labor Open 2 $275.00 Aug 24, 4:30 PM
WL-03349582 Labor Open 1.5 $0.00 Aug 24, 4:30 PM
WL-03349602 Travel Open 20 $0.00 Aug 24, 4:37 PM
WL-03351960 Labor Open - $38.00 Aug 25, 8:11 PM

Details