Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302221 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cohen Children's Medical Center — 26901 76th Ave, New Hyde Park NY, 11040

Sep 5, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (25 biz days early)
Active: 13 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (May 23, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 5, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
May 5 → May 23, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 5, 2025 Completed: May 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 5 Ready for Release ⏸ Paused 164 —
May 5 → May 23 Scheduled ▶ Running 13 13
Dispatch 0.4d
Holding 164.0d (excluded)
Coordinators 13.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
164.0 days
Coordinators
13.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 23, 2026 (38 days early)
📅
177.4 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
164.0d
Scheduled
13.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/05/2026 DMalloy -Email recieved from customer agreeing to have FSE Andre on site on Friday, May 22, 2026, at 9:30am. Emailed a confirmation. 

mjones10@northwell.edu


05/05/2026 DMalloy - Called 516.601.7228 for Monique Jones. Someone answered and hung up. followed up with an email. 

mjones10@northwell.edu


05/05/2026 DMalloy - Called 516.601.7223 for Monique Jones. No answer. Tried to leave a VM but the machine would only allow a portion of the message. Will call back and follow up with an email. 

mjones10@northwell.edu


04/28/2026 DMalloy - Emailed customer Monique Jones proposing FSE Andre to be onsite next week May 5, 2025 at 930am 

mjones10@northwell.edu


02/02/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
PM completed
🔍 Technician Findings
Front brake kick plate is missing device filter is defective and tcg led plastic casing is defective
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 87733180 - SN USD20B0965
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302221
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 164.0 business days
👷
▶
3 Technician Assigned May 5, 3:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-22T04:00:00.000+0000, 2026-05-22T00:00:00.000+0000, 2026-05-22T13:30:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 240d 19h
🚨 14.0 business days
🚗
▶
2 5x Travel Added May 22, 8:05 PM
5x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 11
✔️
▶
2 Status: Completed May 22, 8:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.4 business days
⏱️
Labor Added May 26, 7:21 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 22, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03236508 Travel Open 26 $0.00 May 22, 8:05 PM
WL-03236505 Labor Open 1.5 $0.00 May 22, 8:05 PM
WL-03236506 Labor Open 2 $275.00 May 22, 8:05 PM
WL-03236507 Expenses Open 1 $0.00 May 22, 8:05 PM
WL-03236509 Labor Open 0.5 $0.00 May 22, 8:06 PM
WL-03236510 Labor Open 1 $0.00 May 22, 8:10 PM
WL-03236511 Travel Open 11 $0.00 May 22, 8:10 PM
WL-03237669 Labor Open - $38.00 May 26, 7:21 AM

Details