Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302224 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Huntington Hospital — 270 Park Ave, Huntington NY, 11743

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (34 biz days early)
Active: 54 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 23, 2026
93 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jan 23 → Apr 10, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 23 Ready for Release ⏸ Paused 93 —
Jan 23 → Apr 10 Scheduled ▶ Running 54 54
Dispatch 0.4d
Holding 93.0d (excluded)
Coordinators 54.5d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
93.0 days
Coordinators
54.5 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 10, 2026 (50 days early)
📅
147.4 days Total Age
⏱️
93.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
55.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Release"
⏱️
Total Delay 55.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
93.0d
Scheduled
54.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 DMalloy - Per FSE request moved to 4/8/2026


01/23/2026 RArnold -Andrea confirmed. Dispatching to Andre for 04/03 @ 9am


01/23/2026 RArnold - Andrea confrimed SN#. Updated proposed date to 04/03 @ 9am for 3 devices.


01/15/2026 RArnold - Emailed Andrea for update on confirming SN#s. Fridays work best. Offered 03/27 @ 9 am for Andre.


01/08/2026 Rbailey - ReSent 1st attempt email to Andrea Tocante atocante@northwell.edu to confirm device location


01/07/2026 Rbailey - Sent 1st attempt email to Russell Mushyakov rmushyakov@northwell.edu to confirm device location

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102378032 - SN US323B1693
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302224
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 93.0 business days
👷
▶
3 Technician Assigned Jan 23, 3:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 138d 20h
🚨 52.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 7, 12:14 PM
Scheduled For: 2026-04-08T13:00:00.000+0000
⏳ 4.0 business days
⏱️
6x Labor Added Apr 10, 9:40 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.75, 0.25, 1, 39
✔️
▶
2 Status: Completed Apr 10, 9:46 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 15, 8:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 8h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 54.5 business days (threshold: 2.0 business days)
Exceeded by 52.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 8, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03181106 Labor Open 2 $275.00 Apr 10, 9:40 AM
WL-03181107 Labor Open 0.75 $0.00 Apr 10, 9:40 AM
WL-03181108 Labor Open 0.25 $0.00 Apr 10, 9:40 AM
WL-03181109 Labor Open 0.25 $0.00 Apr 10, 9:40 AM
WL-03181110 Expenses Open 1 $0.00 Apr 10, 9:40 AM
WL-03181111 Travel Open 39 $0.00 Apr 10, 9:40 AM
WL-03186655 Labor Open 0.016666666666667 $38.00 Apr 15, 8:40 AM

Details