Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302225 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Huntington Hospital — 270 Park Ave, Huntington NY, 11743

Sep 5, 2025 → Apr 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (36 biz days early)
Active: 52 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 23, 2026
93 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jan 23 → Apr 8, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 23 Ready for Release ⏸ Paused 93 —
Jan 23 → Apr 8 Scheduled ▶ Running 52 52
Dispatch 0.4d
Holding 93.0d (excluded)
Coordinators 52.5d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
93.0 days
Coordinators
52.5 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 8, 2026 (52 days early)
📅
145.4 days Total Age
⏱️
93.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
51.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 3, 2026
Visit 2 Apr 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
93.0d
Scheduled
52.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/23/2026 RArnold -Andrea confirmed. Dispatching to Andre for 04/03 @ 9am


01/23/2026 RArnold - Andrea confrimed SN#. Updated proposed date to 04/03 @ 9am for 3 devices.


01/15/2026 RArnold - Emailed Andrea for update on confirming SN#s. Fridays work best. Offered 03/27 @ 9 am for Andre.


01/08/2026 Rbailey - ReSent 1st attempt email to Andrea Tocante atocante@northwell.edu to confirm device location


01/07/2026 Rbailey - Sent 1st attempt email to Russell Mushyakov rmushyakov@northwell.edu to confirm device location

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102378034 - SN US323B1694
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302225
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 93.0 business days
🗓️
▶
3 Status: Scheduled Jan 23, 3:22 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-03T13:00:00.000+0000
🚨 53.0 business days
⏱️
▶
2 5x Labor Added Apr 8, 10:16 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 74d 17h
🏁
Status: Closed by Andre Samuda Apr 8, 10:22 AM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
Labor Added Apr 9, 1:25 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 1:37 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 55m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 52.5 business days (threshold: 2.0 business days)
Exceeded by 50.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 3, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03177387 Labor Open 2 $275.00 Apr 8, 10:16 AM
WL-03177388 Labor Open 2 $0.00 Apr 8, 10:16 AM
WL-03177389 Labor Open 0.25 $0.00 Apr 8, 10:16 AM
WL-03177390 Expenses Open 1 $0.00 Apr 8, 10:16 AM
WL-03177391 Travel Open 53 $0.00 Apr 8, 10:16 AM
WL-03179698 Labor Open 0.016666666666667 $38.00 Apr 9, 1:25 PM

Details