📍 Huntington Hospital — 270 Park Ave, Huntington NY, 11743
Sep 5, 2025 → Apr 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (36 biz days early)
Active: 41 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 9, 2026
104 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 8, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Sep 5, 2025Completed: Apr 8, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Feb 9
Ready for Release
⏸ Paused
104
—
Feb 9 → Apr 8
Scheduled
▶ Running
41
41
Dispatch0.4d
Holding104.0d (excluded)
Coordinators41.9d
Billing1.5d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
104.0 days
Coordinators
41.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025
Due: May 30, 2026
Completed: Apr 8, 2026 (52 days early)
📅
145.4 daysTotal Age
⏱️
104.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
41.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Apr 7, 2026
Visit 2Apr 8, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay104.0 days stuck in "Ready for Release"
⏱️
Total Delay41.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
104.0d
Scheduled
41.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/09/2026 SRobinson- Jen called back and confirmed the date. Dispatching Wo to Andre and sending a confirmed email to jgrillo4@northwell.edu. She will be the POC since they are in transition for this position being filled.
02/09/2026 SRobinson- Called Louis Grassi, 631-351-2550. Spoke with Jen, she stated they are in transition for this position but she is will to work with us to schedule, requested a Tuesday at 8am. Called Jen back, 631-455-6983 to confirm we can do 04/07 at 9am for Andrea, it went to VM, LM with date and requested a call back so I can get email address.
02/09/2026 Sobinson- Sent follow up email to Andrea for confirmation on device and date.
01/29/2026 RArnold - emailed Andrea for update on confirming SN# and adding to Andre's schedule for 04/03
01/23/2026 RArnold - Per Andrea, she still needs to check this SN#.
01/15/2026 RArnold - Emailed Andrea for update on confirming SN#s. Fridays work best. Offered 03/27 @ 9 am for Andre.
01/08/2026 Rbailey - ReSent 1st attempt email to Andrea Tocante atocante@northwell.edu to confirm device location
01/07/2026 Rbailey - Sent 1st attempt email to Russell Mushyakov rmushyakov@northwell.edu to confirm device location
🔧Work Performed
Device no longer in use
🔍Technician Findings
Device no longer in use
⚠️Problem Description
Transducer, X8-2t - IP 116740234 - SN F09CNC
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Apr 16, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
ULS Reminder email
Not Started Feb 9, 2026
Reminder email
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Huntington Hospital - Huntington, NY - WO-12892751
Completed Feb 9, 2026
To: jgrillo4@northwell.edu; andre.samuda@emsar.com
CC: rebecca.arnold@emsar.com; central.scheduling@emsar.com; sean.currie@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Huntington Hospital - Huntington, NY - WO-12892751
Body:
Hi Jen,
Thank you for returning my call! As discussed, we show your location will be due for a preventive maintenance visit in April.
As mentioned, we are
📋
Inbound from +16314556983
Completed Feb 9, 2026
02/09/2026 SRobinson- Jen called back and confirmed the date. Dispatching Wo to Andre and sending a confirmed email to jgrillo@northwell.edu. She will be the POC since they are in transition for this position being filled.
📋
Outbound to +16314556983
Completed Feb 9, 2026
02/09/2026 SRobinson- Called Louis Grassi, 631-351-2550. Spoke with Jen, she stated they are in transition for this position but she is will to work with us to schedule, requested a Tuesday at 8am. Called Jen back, 631-455-6983 to confirm we can do 04/07 at 9am for Andrea, it went to VM, LM with date and requested a call back so I can get email address.
📋
Outbound to +16313512550
Completed Feb 9, 2026
02/09/2026 SRobinson- Called Louis Grassi, 631-351-2550. Spoke with Jen, she stated they are in transition for this position but she is will to work with us to schedule, requested a Tuesday at 8am.