Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 23, 2026
113 business days (not counted)
47d
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Apr 29, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 6, 2026
5 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 14, 2026
6 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 15, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025
Completed: May 15, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 7 |
Created |
▶ Running
|
0 |
0 |
| Sep 7 → Feb 23 |
Ready for Release |
⏸ Paused
|
113 |
—
|
| Feb 23 → Apr 29 |
Ready for Scheduling |
▶ Running
|
47 |
47 |
| Apr 29 → May 6 |
Scheduled |
▶ Running
|
5 |
52 |
| May 6 → May 6 |
Entered |
▶ Running
|
0 |
52 |
| May 6 → May 14 |
Scheduled |
▶ Running
|
6 |
58 |
| May 14 → May 15 |
Tech On Site |
▶ Running
|
1 |
59 |
Holding
113.0d (excluded)
✓ SLA Met
Holding (excluded from total)
113.0 days
Coordinators
60.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 30, 2026
Completed: May 15, 2026 (46 days early)
⏱️
113.0d in Ready for Release
Longest Stage
🔄
11 transitions
Status Changes
⚠️
56.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
113.0 days stuck in "Ready for Release"
⏱️
Total Delay
56.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
47.8d
/ 1.0d SLA
Scheduled
13.0d
/ 2.0d SLA
Tech On Site
1.1d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/06/2026 THolmes - Per Fady dispatching FSE Bruce B. for 05/14/2026 after 2:00pm.
04/29/2026 THolmes - Per email ASGrubbs@lexhealth.org dispatching FSE Patty for 05/14/2026 after 2:00pm.
04/29/2026 ALuman - csutomer emailed advising any afternoon after 2:00pm works to schedule
04/08/2026 RArnold - Called (803)935-8632 for Amber. Left a message to schedule Patty for 05/15 @ 10 am. Sending email.
02/23/2026 Rbailey - Sent email to Amber Grubbs with proposed onsite for Patty Gordon May 14 or 18 @ 10am
02/19/2026 SRobinson- Sent follow up email to try and confirm.
02/13/2026 SRobinson- Sent 1st attempt email to asgrubbs@lexhealth.org to try and confirm.
🔧
Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍
Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️
Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 92378880 - SN US421B1442
📞
Call Description
PM - Contract - BG Required PM
📞
Call
Completed
Apr 8, 2026
04/08/2026 RArnold - Called (803)935-8632 for Amber. Left a message to schedule Patty for 05/15 @ 10 am. Sending email.
📧
Email_Confirmed
Completed
Feb 23, 2026
02/23/2026 Rbailey - Sent email to Amber Grubbs with proposed onsite for Patty Gordon May 14 or 18 @ 10am
📞
Call
Completed
Feb 13, 2026
02/13/2026 SRobinson- Sent 1st attempt email to asgrubbs@lexhealth.org to try and confirm.
📅
WO-01302228 - PM - DD: 6/30/2026 - - Ultrasound - West Columbia - Lexington Medical Center
May 14, 2026 2:30pm – 4:30pm
Work Order: WO-01302228
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12758133
Location: Lexington Medical Center
Address: 2720 Sunset Blvd, West Columbia, SC 29169
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US421B1442
Contact Name: Amber Grubbs
Contact Phone: (803)935-863
Timeline
📋
Work Order:
WO-01302228
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 3h
📅
From:
Ready for Release
To:
Ready for Scheduling
Duration in Previous:
169d 17h
👷
📅
Scheduled For:
2026-05-14T18:30:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
64d 22h
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
6d 23h
👷
📅
Scheduled For:
2026-05-14T18:30:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
10m
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
7d 22h
⏱️
Type:
Labor
Status:
Open
Qty:
3, 2
🚗
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
10h 2m
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
14h 25m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
6d 6h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
10h 17m
Bottlenecks
Ready for Scheduling
Duration: 47.8 business days (threshold: 1.0 business days)
Exceeded by 46.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
ℹ️ Work Order Details
Scheduled
May 14, 2:30 PM
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03227307 |
Labor |
Open |
3 |
$0.00 |
May 14, 8:32 PM |
| WL-03227308 |
Labor |
Open |
2 |
$275.00 |
May 14, 8:32 PM |
| WL-03227309 |
Labor |
Open |
3 |
$0.00 |
May 14, 8:32 PM |
| WL-03227312 |
Travel |
Open |
249 |
$0.00 |
May 14, 8:38 PM |
| WL-03227313 |
Travel |
Open |
250 |
$0.00 |
May 14, 8:38 PM |
| WL-03227779 |
Labor |
Open |
0.016666666666667 |
$38.00 |
May 15, 11:06 AM |