Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302232 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winchester Medical Center — 1840 Amherst St, Winchester VA, 22601

Sep 5, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 19, 2026
✓ SLA Met (11 biz days early)
Active: 58 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 12, 2026
126 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Mar 12 → Jun 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 12 Ready for Release ⏸ Paused 126 —
Mar 12 → Jun 3 Scheduled ▶ Running 58 58
Jun 3 → Jun 3 Tech On Site ▶ Running 0 58
Dispatch 0.4d
Holding 126.0d (excluded)
Coordinators 58.5d
Field Work 0.7d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
126.0 days
Coordinators
58.5 days
Over SLA
Field Work
0.7 days
Created: Sep 5, 2025 Due: Jun 19, 2026 Completed: Jun 3, 2026 (16 days early)
📅
184.4 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
57.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
126.0d
Scheduled
58.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/03/2026 SRobinson- Created follow up WO as requested. (WO-01378819)

05/29/2026 Rbailey - Rcvd call from 540.536.2308 Devin Morrow he replaced Todd. Sending Email

devin.morrow@trimedx.com

valleyhealthimaging@trimedx.com


05/28/2026 Rbailey - Called 463.308.8763 The number for Todd Gore. The Number is no longer in Service


03/12/2026 Rbailey - Rcvd call from 463.308.8763 Spoke with Todd Gore. He confirmed the devices and Advised they are actually located at 1840 amherst st winchester va 22601. We are scheduling these 4 devices for Allan Klus on June 3 beginning at 8:30. Todd said he will be leaving but that he will provide the POC. Sending email and Dispatching WO

todd.gore@trimedx.com


03/11/2025 Rbailey - Called 540.536.8000 Asked for BioMed. Xfer'd to Zachary at Trimedx. He confirmed all 4 devices are at the hospital and in the CardioVascular Dept. he is reaching out for Return call 

🔧 Work Performed
Escorted by Biomed (Aaron Patton) to the CVDC (Cardio-Vascular Diagnostic Center) where the devices are located. We had to wait for a brief time to talk to the Senior Sonographer (Jill Porter) regarding the PMs. She had not been made aware of my visit being planned for today. During our discussion, she informed me that all of the devices were booked full with patients for today and the devices would not be available. She also told me that the best days to get all 4 machines would be either a Monday or Friday.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 118104880 - SN US325R1490
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302232
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 126.0 business days
👷
▶
3 Technician Assigned Mar 12, 3:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-03T12:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 186d 19h
🚨 59.0 business days
🔧
Status: Tech On Site by Allan Klus Jun 3, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 82d 19h
⏱️
▶
3 3x Labor Added Jun 3, 10:58 AM
3x Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 12m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
⏱️
Labor Added Jun 3, 1:09 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Jun 3, 4:30 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 5h 27m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 10:20 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 49m, 0m
🧾
Invoice Created Jun 4, 4:33 PM
Invoice Number: SM-263763

Bottlenecks

Scheduled
Duration: 58.5 business days (threshold: 2.0 business days)
Exceeded by 56.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jun 3, 8:30 AM
Created
Sep 5, 5:01 PM
Invoice #
SM-263763

Work Details (5)

Name Type Status Qty Amount Date
WL-03246720 Labor Open 1.75 $0.00 Jun 3, 10:58 AM
WL-03246721 Labor Open 1.5 $0.00 Jun 3, 10:58 AM
WL-03246722 Travel Open 64 $0.00 Jun 3, 10:58 AM
WL-03246939 Labor Open 0.25 $0.00 Jun 3, 1:09 PM
WL-03247374 Labor Open 3 $0.00 Jun 3, 4:30 PM

Details