Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302234 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winchester Medical Center — 1840 Amherst St, Winchester VA, 22601

Sep 5, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 19, 2026
✓ SLA Met (3 biz days early)
Active: 66 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 12, 2026
126 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
Mar 12 → Jun 15, 2026
66 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 12 Ready for Release ⏸ Paused 126 —
Mar 12 → Jun 15 Scheduled ▶ Running 66 66
Jun 15 → Jun 15 Tech On Site ▶ Running 0 66
Dispatch 0.4d
Holding 126.0d (excluded)
Coordinators 66.5d
Field Work 0.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
126.0 days
Coordinators
66.5 days
Over SLA
Field Work
0.6 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jun 19, 2026 Completed: Jun 15, 2026 (4 days early)
📅
192.4 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
126.0d
Scheduled
66.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 ARuby - Allan Klus sent email advising Jill Potter Senior Sonographer is the POC and she confirmed rescheduling for Mon 6/15 @ 8:30a. Rcvd email from Workman, Joel M. <Joel.Workman@trimedx.com> confirming a reschedule date but advised Jill will not be the main POC as all scheduling questions need to go through his team. Devin remains the primary POC valleyhealthimaging@trimedx.com to be cc'd, but Jill Potter needs cc'd on all emails. jillpotter2002@yahoo.com (540)-539-4018. Dispatching to FSE Allan Klus for 6/15 @8:30a.

05/29/2026 Rbailey - Rcvd call from 540.536.2308 Devin Morrow he replaced Todd. Sending Email

devin.morrow@trimedx.com

valleyhealthimaging@trimedx.com


05/28/2026 Rbailey - Called 540.536.8000 Xfer'd to BioMed. Spoke with Amanda at Trimedx. She advised that she would have the Winchester Rep call us as we are not sure who to send the Reminder email to.


05/28/2026 Rbailey - Called 463.308.8763 The number for Todd Gore. The Number is no longer in Service


03/12/2026 Rbailey - Rcvd call from 463.308.8763 Spoke with Todd Gore. He confirmed the devices and Advised they are actually located at 1840 amherst st winchester va 22601. We are scheduling these 4 devices for Allan Klus on June 3 beginning at 8:30. Todd said he will be leaving but that he will provide the POC. Sending email and Dispatching WO

todd.gore@trimedx.com


03/11/2025 Rbailey - Called 540.536.8000 Asked for BioMed. Xfer'd to Zachary at Trimedx. He confirmed all 4 devices are at the hospital and in the CardioVascular Dept. he is reaching out for Return call 

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 118104878 - SN US325R1488
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302234
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 126.0 business days
👷
▶
3 Technician Assigned Mar 12, 3:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-03T12:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 186d 19h
🚨 60.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 4, 8:29 AM
Scheduled For: 2026-06-15T12:30:00.000+0000
⚠️ 8.0 business days
🔧
▶
2 Status: Tech On Site Jun 15, 12:41 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Jun 15, 2:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 25m, 0m
🏁
Status: Closed by Allan Klus Jun 15, 5:38 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 30m
⏱️
Labor Added Jun 16, 7:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 39m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 66.5 business days (threshold: 2.0 business days)
Exceeded by 64.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jun 15, 8:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03260776 Labor Open 0.25 $0.00 Jun 15, 12:42 PM
WL-03260908 Labor Open 1.25 $275.00 Jun 15, 2:06 PM
WL-03261747 Labor Open - $38.00 Jun 16, 7:15 AM

Details