Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302235 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Mount Sinai Hospital — 300 Cadman Plz W, Brooklyn NY, 11201

Sep 5, 2025 → Jan 21, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 21)
⏸ 136d excluded (parts wait + holding)
✓ SLA Met (9d early)
Dispatch 0.4d
Holding 98.0d (excluded)
Billing 1.7d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
98.0 days
Billing
1.7 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
98.4 days Total Age
⏱️
98.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 251 days old
🚨
Primary Delay 98.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
98.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 RArnold - Received signed EL from Fady. Closed EWO with planner labor. Canceled PWO

01/13/2026 RArnold - Called (929) 210-6067 for Rodion. Line is still busy or possibly disconnected. Creating EL and sending to Fady to have DSM sign.

01/05/2026 RArnold - Called (929) 210-6067 for Rodion. Line is busy. Sending email. 

12/29/2025 RArnold - Called (929) 210-6067 for Rodion. Line is busy. 


12/16/2025 RArnold - Emailed Rodion for update on scheduling

12/08/2025 RArnold - Called (929) 210-6067 for Rodion. Line is busy. Sending email.


11/20/2025 RArnold - Called (929) 210-6067 for Rodion. Line is busy.


11/14/2025 RArnold - Called 3475799972 for Rodion. number is no longer in service. 


11/14/2025 RArnold - Called (929) 210-6067 for Rodion. Line is busy.


11/10/2025 RArnold - Called (929) 210-6067 for Rodion. Line is busy. 


10/16/2025 RArnold- Called (929) 210-6067 for Rodion. He has spoken to DSM but they are still trying to figure somethings out. Asked to call back mid November as the radiology department will be under renovation. 


10/10/2025 RArnold- Called (929) 210-6067 asked for Rodion. He has still not heard from the DSM or anyone from Philips. Adding Fady to email.


09/25/2025 RArnold- Inbound call from Rodion. He has not heard from the DSM yet. Resent him email. He will not schedule until he has spoken to DSM.


09/24/2025 RArnold- Called (929) 210-6067 for Rodion. He is not in today. Was asked to call back tomorrow. 

09/18/2025 RArnold- Called (929) 210-6067 for Bharata. She is with a patient. Left her another message but also spoke to supervisor Rodion Murdak. He has questions about his contract as he spoke to Philips about 4 months ago and was told they no longer services this device. I explained it is under contract but he wants to speak to someone about it and I can not answer all his questions.  

rodion.murdakhayev@mountsinai.com


09/09/2025 RArnold - Called (929) 210-6067 for Bharata Hilliard. She was with a patient. Left a message. Sending email. 12/09 @ 2pm or 12/11 @ 2pm for Vivian. 

bharata.hilliard@mountsinai.org

🔧 Work Performed
Exception Letter - Planner Labor
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 79199828 - SN US119B1654
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302235
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 98.0 business days
👷
▶
4 Status: Assigned Jan 21, 9:25 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-21T05:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 1:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 44m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jan 21, 12:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03073019 Labor Open 0.016666666666667 $38.00 Jan 21, 9:27 AM

Details