Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302236 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (46 biz days early)
Active: 8 biz days
Paused: 169 biz days
🕐 Clock stopped: Tech Off Site (May 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 12, 2026
169 business days (not counted)
▶ Clock Running
Status: Scheduled
May 12 → May 22, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 12 Ready for Release ⏸ Paused 169 —
May 12 → May 22 Scheduled ▶ Running 8 8
May 22 → May 22 Tech On Site ▶ Running 0 8
Dispatch 0.4d
Holding 169.0d (excluded)
Coordinators 9.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
169.0 days
Coordinators
9.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 22, 2026 (69 days early)
📅
177.4 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
169.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/12/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian Hyde to be onsite on Thursday, May 21, 2026, at 9:30am. Emailed a confirmation.

odewidar@northwell.edu


05/11/2026 DMalloy - Emailed customer proposing FSE Vivian Hyde to be onsite on Thursday, May 21, 2026, at 9:30am. 

odewidar@northwell.edu


04/15/2026 THolmes- called 929-509-9048 Omar D.; vm unable to lm. 


02/27/2026 RArnold - Customer requests scheduling closer to the Month due

🔧 Work Performed
PM - US716B0635
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 69559152 - SN US716B0635
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302236
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 169.0 business days
📅
▶
4 Dispatch Scheduled May 12, 12:19 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 15h
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-21T13:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 22, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 0h
🚗
Status: Tech Off Site by Vivian Hyde May 22, 5:01 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 37m
⏱️
6x Labor Added May 22, 5:10 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 1.5, 60, 20
✔️
Status: Completed by Vivian Hyde May 22, 5:20 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
⏳ 1.8 business days
⏱️
Labor Added May 26, 7:21 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 21, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03236267 Labor Open 2.5 $0.00 May 22, 5:10 PM
WL-03236268 Labor Open 2 $275.00 May 22, 5:10 PM
WL-03236269 Labor Open 1.5 $0.00 May 22, 5:10 PM
WL-03236270 Expenses Open 1 $0.00 May 22, 5:10 PM
WL-03236271 Travel Open 60 $0.00 May 22, 5:10 PM
WL-03236272 Travel Open 20 $0.00 May 22, 5:10 PM
WL-03237670 Labor Open - $38.00 May 26, 7:21 AM

Details