Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302237 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → Jul 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (20 biz days early)
Active: 25 biz days
Paused: 199 biz days
🕐 Clock stopped: Tech Off Site (Jul 31, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸199d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 25, 2026
199 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 25 → Jul 6, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 6 → Jul 22, 2026
12 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 22 → Jul 30, 2026
6 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 31, 2026
1 business day (counted)
Running total: 25 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jul 31, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 25 Ready for Release ⏸ Paused 199 —
Jun 25 → Jul 6 Scheduled ▶ Running 6 6
Jul 6 → Jul 6 Entered ▶ Running 0 6
Jul 6 → Jul 22 Reschedule ▶ Running 12 18
Jul 22 → Jul 30 Scheduled ▶ Running 6 24
Jul 30 → Jul 31 Tech On Site ▶ Running 1 25
Dispatch 0.4d
Holding 199.0d (excluded)
Coordinators 25.6d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
199.0 days
Coordinators
25.6 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 31, 2026 (30 days early)
📅
223.7 days Total Age
⏱️
199.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 199.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
199.0d
Scheduled
13.3d / 2.0d SLA
Reschedule
12.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/22/2026 DMalloy -Called 516.562.3134 for Omar Dewidar. He agreed to reschedule this device to be completed on next week Thursday, 7/30/2026 at 9:30am. Emailed a confirmation.  

odewidar@northwell.edu


07/17/2026 DMalloy - Called 929.509.9048 for Omar. the line did not ring and went straight to a VM box that was full. Will look for a alternate #


07/06/2026 Rbailey - Called 929.509.9048 for Omar to discuss ReScheduling. NA Left VM for FU


07/06/2026 Sramen - Need to remove from Andre and contact customer. Sent Deon a teams message.


07/02/2026 DMalloy - Reminder email sent to the customer regarding next weeks appointment.  

odewidar@northwell.edu


06/25/2026 DMalloy - Email recieved from customer agreeing to FSE Andre being onsite on Friday, July 10, 2026, at 9:30am. Emailed a Confirmation.  

odewidar@northwell.edu


06/24/2026 DMalloy - First Contact email sent to customer Omar Dewidar confirming the device location, serial number and proposed a date and time for a visit. 

odewidar@northwell.edu


04/03/2026 RArnold - Customer requests scheduling closer to the Month due

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 61631795 - SN USD13B0414
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 61631795 - SN USD13B0414
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302237
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 199.0 business days
📅
▶
4 Dispatch Scheduled Jun 25, 3:34 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 291d 19h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-10T13:30:00.000+0000
⚠️ 7.0 business days
🆕
▶
2 Status: Entered Jul 6, 5:31 PM
Status: Entered → Status: Reschedule
🔄
Status: Reschedule by Deon Malloy
From: Entered
To: Reschedule
Duration in Previous: 1m
🚨 12.8 business days
👷
▶
3 Technician Assigned Jul 22, 1:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-30T04:00:00.000+0000, 2026-07-30T00:00:00.000+0000, 2026-07-30T13:30:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Reschedule
To: Scheduled
Duration in Previous: 15d 20h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 30, 3:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
4x Labor Added Jul 30, 9:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2, 20
🚗
Status: Tech Off Site by Vivian Hyde Jul 30, 10:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 37m
✔️
Status: Completed by Vivian Hyde Jul 30, 10:20 PM
From: Tech Off Site
To: Completed
Duration in Previous: 15m
🏁
Status: Closed by Vivian Hyde Jul 30, 10:54 PM
From: Completed
To: Closed
Duration in Previous: 33m
⏳ 2.1 business days
⏱️
▶
2 Labor Added Aug 3, 2:39 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Reschedule
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 30, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03315152 Labor Open 1.5 $0.00 Jul 30, 9:53 PM
WL-03315153 Labor Open 2 $275.00 Jul 30, 9:53 PM
WL-03315154 Expenses Open 1 $0.00 Jul 30, 9:53 PM
WL-03315155 Travel Open 20 $0.00 Jul 30, 9:53 PM
WL-03318552 Labor Open - $38.00 Aug 3, 2:39 PM

Details