Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302238 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Tech Off Site (Dec 18)
⏸ 86d excluded (parts wait + holding)
✓ SLA Met (43d early)
Dispatch 0.4d
Holding 62.0d (excluded)
Coordinators 12.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
62.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 18, 2025 (43 days early)
📅
73.9 days Total Age
⏱️
62.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
62.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold -Emailed Omar with new dates of 12/17 and 12/19. HE confirmed. Dispatching to Vivian.

12/01/2025 RArnold - Emailed Omar Dewidar to schedule Vivian for 12/22-12/23

09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
Transducer, X8-2t - IP 118579754 - SN F0KZ9X
⚠️ Problem Description
Transducer, X8-2t - IP 118579754 - SN F0KZ9X
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302238
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 62.0 business days
👷
▶
3 Technician Assigned Dec 2, 10:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 86d 15h
🚨 12.0 business days
🔧
Status: Tech On Site by Vivian Hyde Dec 17, 6:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 7h
⏱️
▶
2 3x Labor Added Dec 17, 11:22 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 23m, 0m
🏁
Status: Closed by Vivian Hyde Dec 17, 11:36 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏱️
▶
2 Labor Added Dec 18, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 49m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 45m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Dec 17, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03041493 Labor Open 1 $275.00 Dec 17, 11:22 PM
WL-03041494 Labor Open 1.5 $0.00 Dec 17, 11:22 PM
WL-03041495 Travel Open 20 $0.00 Dec 17, 11:22 PM
WL-03041754 Labor Open 0.016666666666667 $38.00 Dec 18, 10:23 AM

Details