Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302243 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Multispecialty at Astoria — 2121 31st St, Long Island City NY, 11105

Sep 5, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (49 biz days early)
Active: 38 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Jun 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 24, 2026
157 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Apr 24 → Jun 20, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Completed
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Closed
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 24 Ready for Release ⏸ Paused 157 —
Apr 24 → Jun 20 Scheduled ▶ Running 38 38
Jun 20 → Jun 20 Completed ▶ Running 0 38
Jun 20 → Jun 20 Closed ▶ Running 0 38
Jun 20 → Jun 20 Incomplete ▶ Running 0 38
Dispatch 0.4d
Holding 157.0d (excluded)
Coordinators 39.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
157.0 days
Coordinators
39.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 20, 2026 (71 days early)
📅
195.4 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 16, 2026
Visit 2 Jun 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
157.0d
Scheduled
39.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
3.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24/2026 Rbailey - Called 516.382.1476 Spoke with Alessandro (Sandy) Nardone. He confirmed Andre come on site June 16 @9am. Dispatching and sending email


04/20/2026 RArnold - Emailed Sandy to schedule Andre for 06/11 @ 9am. 

Anardone1@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377458 - SN US723B0504
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302243
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 157.0 business days
📅
▶
3 Dispatch Scheduled Apr 24, 10:49 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 14h
👷
Technician Assigned by Ricky Bailey
Technician: Andre Samuda
🚨 39.0 business days
🚗
▶
2 Travel Added Jun 20, 11:16 AM
Travel Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 57d 0h, 0m
⚠️
Status: Incomplete by Sean Currie Jun 20, 11:38 AM
From: Closed
To: Incomplete
Duration in Previous: 17m
⏱️
▶
2 7x Labor Added Jun 20, 11:47 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:08 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 3:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 16, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03268046 Travel Open 22 $0.00 Jun 20, 11:16 AM
WL-03268056 Labor Open 1.5 $0.00 Jun 20, 11:47 AM
WL-03268057 Labor Open 2 $275.00 Jun 20, 11:47 AM
WL-03268058 Labor Open 1.5 $0.00 Jun 20, 11:47 AM
WL-03268059 Labor Open 0.25 $0.00 Jun 20, 11:47 AM
WL-03268060 Labor Open 2 $0.00 Jun 20, 11:47 AM
WL-03268061 Expenses Open 1 $0.00 Jun 20, 11:47 AM
WL-03268062 Travel Open 24 $0.00 Jun 20, 11:47 AM
WL-03268853 Labor Open - $38.00 Jun 22, 11:08 AM

Details