Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302246 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Woodbury Inc — 333 Irving Ave, Bridgeton NJ, 08302

Sep 5, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (43 biz days early)
Active: 61 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 30, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Dec 30 → Mar 30, 2026
61 business days (counted)
Running total: 61 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 30 → Mar 30, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 30 Ready for Release ⏸ Paused 77 —
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dec 30 → Mar 30 Scheduled ▶ Running 61 61
Mar 30 → Mar 30 Ready for Release ⏸ Paused 0 —
Mar 30 → Mar 30 Entered ▶ Running 0 61
Mar 30 → Mar 30 Scheduled ▶ Running 0 61
Dispatch 0.0d
Holding 77.3d (excluded)
Coordinators 62.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
77.3 days
Coordinators
62.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 30, 2026 (61 days early)
📅
138.4 days Total Age
⏱️
77.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
62.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 77.3 days stuck in "Ready for Release"
⏱️
Total Delay 62.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.3d
Assigned
0.0d / 0.5d SLA
Scheduled
62.5d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/30/2026 - ARuby - Rescheduled to 3/30/2026 per Jason Yenser

03/26/2026 - ARuby - Sent reminder email to FuscellaroC@ihn.org for upcoming appt with FSE Jason Yenser April 2nd @3p

12/30/2025 Cever received email from Fuscellaro, Christina <FuscellaroC@ihn.org> confirming FSE onsite for April 2nd at 3 p.m.

12/30/2025 Cever sent email to Fuscellaro, Christina <FuscellaroC@ihn.org> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 76267196 - SN US618C0779
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302246
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 77.8 business days
👷
▶
4 Technician Assigned Dec 30, 3:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 115d 22h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-04-02T19:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 62.0 business days
✅
▶
4 Status: Ready for Release Mar 30, 9:51 AM
Status: Ready for Release → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-30T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Entered
To: Scheduled
Duration in Previous: 3m
⏱️
3x Labor Added Mar 30, 3:24 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 3, 141
✔️
Status: Completed by Jason Yenser Mar 30, 6:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8h 55m, 0m
⏳ 3.6 business days
⏱️
Labor Added Apr 2, 12:38 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:48 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 29m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 61.5 business days (threshold: 2.0 business days)
Exceeded by 59.5 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 30, 12:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03165659 Labor Open 1.75 $275.00 Mar 30, 3:24 PM
WL-03165660 Labor Open 3 $0.00 Mar 30, 3:24 PM
WL-03165661 Travel Open 141 $0.00 Mar 30, 3:24 PM
WL-03170523 Labor Open 0.016666666666667 $38.00 Apr 2, 12:38 PM

Details