Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302248 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467

Sep 5, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (44 biz days early)
Active: 8 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 17, 2026
129 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 27, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 17 Ready for Release ⏸ Paused 129 —
Mar 17 → Mar 27 Scheduled ▶ Running 8 8
Dispatch 0.4d
Holding 129.0d (excluded)
Coordinators 8.5d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
129.0 days
Coordinators
8.5 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 27, 2026 (64 days early)
📅
137.4 days Total Age
⏱️
129.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 24, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 129.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
129.0d
Scheduled
8.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 RArnold - Dispatching to Andre for next week as walk in for 6 devices

02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails

01/29/2026 RArnold - Emailed Blanca for update on confirming device and date of 03/27 @ 9am for Andre.


01/23/2026 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending email to confirm device.


01/12/2026 RArnold - Emailed Blanca Torres to confirm device. btorress@montefiore.org

🔧 Work Performed
Completed pm
🔍 Technician Findings
x5-1 SN:F0D2F5 did not meet manufactures specification
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 78858381 - SN USD18B0533
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302248
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 129.0 business days
👷
▶
3 Technician Assigned Mar 17, 3:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 19h
⚠️ 9.0 business days
⏱️
▶
2 6x Labor Added Mar 27, 12:19 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 9d 20h
🏁
Status: Closed by Andre Samuda Mar 27, 12:34 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 1, 10:30 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 24, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03162659 Labor Open 2 $275.00 Mar 27, 12:19 PM
WL-03162660 Labor Open 2 $0.00 Mar 27, 12:19 PM
WL-03162661 Labor Open 0.25 $0.00 Mar 27, 12:19 PM
WL-03162662 Expenses Open 1 $0.00 Mar 27, 12:19 PM
WL-03162663 Expenses Open 1 $0.00 Mar 27, 12:19 PM
WL-03162664 Travel Open 29 $0.00 Mar 27, 12:19 PM
WL-03168502 Labor Open 0.016666666666667 $38.00 Apr 1, 10:30 AM

Details