Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302249 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467

Sep 5, 2025 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (47 biz days early)
Active: 0 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 24, 2026
134 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 24 Ready for Release ⏸ Paused 134 —
Mar 24 → Mar 24 Assigned ▶ Running 0 0
Mar 24 → Mar 24 Scheduled ▶ Running 0 0
Dispatch 0.4d
Holding 134.0d (excluded)
Billing 2.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
134.0 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 24, 2026 (67 days early)
📅
134.4 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
134.0d
Closed
2.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 RArnold -Attached signed EL

03/10/2026 RArnold - Emailed customer again to get EL signed

02/17/2026 RArnold - Emailed for EL again

02/13/2026 RArnold - Fady asked that i send EL to customer

02/09/2026 RArnold -Per Philips FSE "The iE33 SN:034LGC was removed from service on 9/30/25. Case 0125827965." Created EL and sent to Fady to get DSM to sign

02/02/2026 RArnold - Emailed Lauren for update on confirming SN#


01/29/2026 RArnold Deoki looped in Igor. Per Igor, Pediatric Acute Care department of the Montefiore CHAM (Children's Hospital) at 3415 Bainbridge Ave. Contact Lauren Tuch. Emailed Laruen to confirm


01/29/2026 RArnold - Called 7189042687 for Deoki. Left a message. Sending email. 


01/22/2026 RArnold -Emailed Deoki for update on confirming device and location .


01/13/2026 RArnold - Called 7189042687 for Devekanand Deoki. (Biomed manager) Left message. Sending email to help locate.

ddeoki@montefiore.org


01/13/2026 RArnold - Called 347-852-4399 for Rowan. He only has 2 IE33 and this is not one of them. 

12/04/2025 RArnold - Called (917) 359-6668 for Travis Johnson. He said this device was moved to Weiler Campus. Will need to contact Rowan

🔧 Work Performed
Exception Letter
⚠️ Problem Description
iE33 Ultrasound System - IP 47165294 - SN 034LGC
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302249
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 134.0 business days
👷
▶
4 Technician Assigned Mar 24, 5:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled, Completed
To: Assigned, Scheduled, Completed, Closed
Duration in Previous: 198d 20h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-24T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 12:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 38m

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 24, 12:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03157311 Labor Open 0.016666666666667 $38.00 Mar 24, 5:08 PM

Details