Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302251 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (55 biz days early)
Active: 42 biz days
Paused: 105 biz days
🕐 Clock stopped: Tech Off Site (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 10, 2026
105 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Feb 10 → Apr 10, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 10 Ready for Release ⏸ Paused 105 —
Feb 10 → Apr 10 Scheduled ▶ Running 42 42
Apr 10 → Apr 10 Tech On Site ▶ Running 0 42
Dispatch 0.4d
Holding 105.0d (excluded)
Coordinators 42.9d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
105.0 days
Coordinators
42.9 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 10, 2026 (81 days early)
📅
147.4 days Total Age
⏱️
105.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 105.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
105.0d
Scheduled
42.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 SRobinson- Called Travis Johnson, (917) 359-6668. He confirmed both devices, requested a Friday, confirmed for 04/10 starting at 8am. Dispatching WO to Vivian and sending a confirmed email back.

02/03/2026 SRobinson- Sent email to trajohns@montefiore.org to confirm and schedule.

🔧 Work Performed
Transducer, X8-2t - IP 114618447 - SN F0GZ0Q
⚠️ Problem Description
Transducer, X8-2t - IP 114618447 - SN F0GZ0Q
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302251
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 105.0 business days
👷
▶
3 Technician Assigned Feb 10, 11:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-10T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 156d 16h
🚨 43.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 10, 1:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 0h
💵
▶
2 3x Expenses Added Apr 10, 4:14 PM
3x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Vivian Hyde Apr 10, 5:10 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 9m, 0m
🏁
Status: Closed by Vivian Hyde Apr 10, 5:32 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 16, 10:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 22m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 10, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03182112 Expenses Open 1 $0.00 Apr 10, 4:14 PM
WL-03182113 Expenses Open 1 $0.00 Apr 10, 4:14 PM
WL-03182114 Travel Open 20 $0.00 Apr 10, 4:14 PM
WL-03182118 Labor Open 1.5 $0.00 Apr 10, 4:16 PM
WL-03182119 Labor Open 1 $275.00 Apr 10, 4:16 PM
WL-03188399 Labor Open 0.016666666666667 $38.00 Apr 16, 10:17 AM

Details