Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (19 biz days early)
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
40d
▶ Clock Running
Status: On Hold
Apr 6 → Jun 2, 2026
40 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025
Canceled: Jun 2, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 7 |
Created |
▶ Running
|
0 |
0 |
| Sep 7 → Apr 6 |
Ready for Release |
⏸ Paused
|
143 |
—
|
| Apr 6 → Jun 2 |
On Hold |
▶ Running
|
40 |
40 |
Holding
183.9d (excluded)
✓ SLA Met
Holding (excluded from total)
183.9 days
Created: Sep 5, 2025
Due: Jun 30, 2026
Completed: Jun 2, 2026 (28 days early)
⏱️
143.0d in Ready for Release
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
143.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
03/17/2026 RArnold -Andre is going to work with the customer next week to get this scheduled since they are unresponsive to emails and calls
02/25/2026 RArnold - Customer is not responding to emails.
02/17/2026 RArnold - Fady emailed Blanca Torres for scheduling as she has not been responsive for other PM scheduling requests
⚠️
Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 103648563 - SN US323B2112
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01302252
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 3h
⏸️
From:
Ready for Release
To:
On Hold
Duration in Previous:
211d 16h
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
56d 23h
Bottlenecks
✅ No bottlenecks detected