Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (64 biz days early)
🕐 Clock stopped: Canceled (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
16d
▶ Clock Running
Status: On Hold
Apr 6 → Apr 28, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 5, 2025
Canceled: Apr 28, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 7 |
Created |
▶ Running
|
0 |
0 |
| Sep 7 → Apr 6 |
Ready for Release |
⏸ Paused
|
143 |
—
|
| Apr 6 → Apr 28 |
On Hold |
▶ Running
|
16 |
16 |
Holding
159.9d (excluded)
✓ SLA Met
Holding (excluded from total)
159.9 days
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: Apr 28, 2026 (93 days early)
⏱️
143.0d in Ready for Release
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
143.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
03/17/2026 RArnold -Andre is going to work with the customer next week to get this scheduled since they are unresponsive to emails and calls
⚠️
Problem Description
EPIQ CVx Ultrasound System - IP 104582245 - SN US623B0510
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01302254
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 3h
⏸️
From:
Ready for Release
To:
On Hold
Duration in Previous:
211d 16h
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
21d 20h
Bottlenecks
✅ No bottlenecks detected