Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302262 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vidant Healthplex - Wilson — 3724 Raleigh Rd Pkwy W, Wilson NC, 27896

Sep 5, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (39 biz days early)
Active: 52 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 20, 2026
175 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 20 → May 27, 2026
4 business days (counted)
Running total: 4 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
May 27 → Aug 5, 2026
48 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → May 27 Ready for Scheduling ▶ Running 4 4
May 27 → Aug 5 Scheduled ▶ Running 48 52
Dispatch 0.0d
Holding 175.3d (excluded)
Coordinators 52.9d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
175.3 days
Coordinators
52.9 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 5, 2026 (56 days early)
📅
227.4 days Total Age
⏱️
175.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 175.3 days stuck in "Ready for Release"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
175.3d
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
48.7d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/27/2026 THolmes - Dispatching FSE Patty for 08/04.


05/20/2026 YEspino Per last email responce oh 05/15 from Rachel Rech she is confirming the date given to be onsite. She is ready to get scheduled out.


05/14/2026 Rbailey - Sent 1st Attempt email to rachel.rech@ecuhealth.org to propose Patty Gordon 8/4 @ Noon

🔧 Work Performed
Travel to site. Get to device. Performed ULS PM per instruction successfully. Travel from site to hotel in Salem, VA.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 77696967 - SN US918B0952
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302262
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 175.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 20, 6:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 257d 0h
⏳ 4.7 business days
👷
▶
3 Technician Assigned May 27, 2:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-04T16:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 20h
🚨 48.9 business days
⏱️
▶
2 5x Labor Added Aug 5, 6:55 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 69d 16h
🏁
Status: Closed by Patricia Gordon Aug 5, 8:07 AM
From: Completed
To: Closed
Duration in Previous: 1h 9m
⏱️
Labor Added Aug 5, 9:20 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 6h
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 24m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 4, 12:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03321501 Labor Open 3 $0.00 Aug 5, 6:55 AM
WL-03321502 Labor Open 1.5 $275.00 Aug 5, 6:55 AM
WL-03321503 Labor Open 4 $0.00 Aug 5, 6:55 AM
WL-03321504 Travel Open 167 $0.00 Aug 5, 6:55 AM
WL-03321505 Travel Open 203 $0.00 Aug 5, 6:55 AM
WL-03321607 Labor Open - $38.00 Aug 5, 9:20 AM

Details