Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302263 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Staten Island University Hospital - South Campus — 375 Seguine Ave, Staten Island NY, 10309

Sep 5, 2025 → Jun 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (29 biz days early)
Active: 57 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jun 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 27, 2026
137 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Mar 27 → Jun 16, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 16 → Jun 17, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Completed
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 27 Ready for Release ⏸ Paused 137 —
Mar 27 → Jun 16 Scheduled ▶ Running 56 56
Jun 16 → Jun 17 Tech On Site ▶ Running 1 57
Jun 17 → Jun 17 Tech Off Site ▶ Running 0 57
Jun 17 → Jun 17 Completed ▶ Running 0 57
Jun 17 → Jun 17 Incomplete ▶ Running 0 57
Dispatch 0.4d
Holding 137.0d (excluded)
Coordinators 56.5d
Field Work 0.8d
Incomplete 1.0d (excluded)
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
137.0 days
Coordinators
56.5 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
1.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 17, 2026 (43 days early)
📅
194.4 days Total Age
⏱️
137.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 137.0 days stuck in "Ready for Release"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
137.0d
Scheduled
56.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
1.0d
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.7d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 DMalloy - Priscilla confirmed 6/15. Emailed Emailed advising that Vivian would be on site on 06/16 @ 2 pm

ecrapanzano@northwell.edu


03/06/2026 RArnold - Called (929) 275-8557 for Emily Crapanzano. She confirmed device and address. 06/16 @ 2 pm for vivian. once Priscailla at the main campus confirms the dates I offered her I will email Emily and dispatch.

ecrapanzano@northwell.edu

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 102378147 - SN US523B2775
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102378147 - SN US523B2775
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302263
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 137.0 business days
🗓️
▶
3 Status: Scheduled Mar 27, 3:44 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-16T04:00:00.000+0000, 2026-06-16T00:00:00.000+0000, 2026-06-16T18:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🚨 57.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 16, 2:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 80d 22h
🚗
Status: Tech Off Site by Vivian Hyde Jun 16, 8:19 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 42m
⏱️
▶
2 3x Labor Added Jun 16, 8:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 14m, 0m
✔️
Status: Completed by Vivian Hyde Jun 17, 3:46 PM
From: Incomplete
To: Completed
Duration in Previous: 19h 12m
⏱️
Labor Added Jun 17, 3:57 PM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Vivian Hyde Jun 17, 4:09 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏱️
▶
2 Labor Added Jun 18, 11:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 57m
💵
▶
2 Status: Billing Review Jun 18, 2:47 PM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 44m
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 56.5 business days (threshold: 2.0 business days)
Exceeded by 54.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 16, 2:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03262817 Labor Open 2 $275.00 Jun 16, 8:32 PM
WL-03262818 Labor Open 1.5 $0.00 Jun 16, 8:32 PM
WL-03262819 Travel Open 20 $0.00 Jun 16, 8:32 PM
WL-03263822 Labor Open 1.5 $0.00 Jun 17, 3:57 PM
WL-03265131 Labor Open - $38.00 Jun 18, 11:03 AM

Details