Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302264 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Sep 5, 2025 → May 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (40 biz days early)
Active: 56 biz days
Paused: 106 biz days
🕐 Clock stopped: Tech Off Site (May 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 11, 2026
106 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Feb 11 → May 1, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → May 1 Scheduled ▶ Running 56 56
May 1 → May 1 Tech On Site ▶ Running 0 56
Dispatch 0.4d
Holding 106.0d (excluded)
Coordinators 56.7d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
106.0 days
Coordinators
56.7 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 1, 2026 (60 days early)
📅
162.4 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
106.0d
Scheduled
56.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 SRobinson- Jing emailed back and confirmed the date. Dispatching WO to Vivian and sending a confirmed email back.

02/11/2026 SRobinson - Jing confirmed device. Propsed 05/01 at 11:30am for Vivian.

02/10/2026 SRobinson- Called Jing Lin, (347) 376-2626. Number is restricted or unavailable. Sending another email to try and confirm this device.  

02/02/2026 SRobinson- Sent email to jlin@msrad.com to confirm and schedule.

🔧 Work Performed
EPIQ 5W Ultrasound System - IP 66350509 - SN US715C0519
⚠️ Problem Description
EPIQ 5W Ultrasound System - IP 66350509 - SN US715C0519
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302264
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 106.0 business days
👷
▶
3 Technician Assigned Feb 11, 1:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-01T15:30:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 157d 17h
🚨 57.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 1, 12:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 21h
🚗
Status: Tech Off Site by Vivian Hyde May 1, 2:31 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 29m
⏱️
4x Labor Added May 1, 7:31 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 10
✔️
Status: Completed by Vivian Hyde May 1, 7:37 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5h 6m
🏁
Status: Closed by Vivian Hyde May 1, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 23m
⏳ 2.5 business days
⏱️
▶
2 Labor Added May 5, 2:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 56.7 business days (threshold: 2.0 business days)
Exceeded by 54.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 1, 11:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03211752 Labor Open 1 $0.00 May 1, 7:31 PM
WL-03211753 Labor Open 2 $275.00 May 1, 7:31 PM
WL-03211754 Expenses Open 1 $0.00 May 1, 7:31 PM
WL-03211755 Travel Open 10 $0.00 May 1, 7:31 PM
WL-03215013 Labor Open 0.016666666666667 $38.00 May 5, 2:28 PM

Details