Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302267 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Sep 5, 2025 → Jun 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (36 biz days early)
Active: 66 biz days
Paused: 121 biz days
🕐 Clock stopped: Tech Off Site (Jun 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 5, 2026
121 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
Mar 5 → Jun 8, 2026
66 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jun 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 5 Ready for Release ⏸ Paused 121 —
Mar 5 → Jun 8 Scheduled ▶ Running 66 66
Jun 8 → Jun 8 Tech On Site ▶ Running 0 66
Dispatch 0.4d
Holding 121.0d (excluded)
Coordinators 67.0d
Field Work 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
121.0 days
Coordinators
67.0 days
Over SLA
Field Work
1.2 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 8, 2026 (52 days early)
📅
187.4 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
65.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 65.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
121.0d
Scheduled
67.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 RArnold - Jing confirmed 06/08 @ 9am. dispatching to Vivian

03/03/2026 RArnold - Called (347) 276-2626 for Jing. Left message. Sending email to schedule Vivian for 06/08 or 06/09 @ 9am.

jlin@msrad.com

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 98188979 - SN US622B0869
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 98188979 - SN US622B0869
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302267
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 121.0 business days
👷
▶
3 Technician Assigned Mar 5, 11:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-08T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 179d 15h
🚨 67.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 8, 9:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 94d 21h
⏱️
▶
2 4x Labor Added Jun 8, 3:08 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 14m
✔️
Status: Completed by Vivian Hyde Jun 8, 7:16 PM
From: Tech Off Site
To: Completed
Duration in Previous: 4h 3m
🏁
Status: Closed by Vivian Hyde Jun 8, 7:41 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏱️
▶
2 Labor Added Jun 9, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 32m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 67.0 business days (threshold: 2.0 business days)
Exceeded by 65.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 8, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03252585 Labor Open 1 $0.00 Jun 8, 3:08 PM
WL-03252586 Labor Open 2 $275.00 Jun 8, 3:08 PM
WL-03252587 Expenses Open 1 $0.00 Jun 8, 3:08 PM
WL-03252588 Travel Open 15 $0.00 Jun 8, 3:08 PM
WL-03253387 Labor Open - $38.00 Jun 9, 9:11 AM

Details