Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302268 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Sep 5, 2025 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (33 biz days early)
Active: 58 biz days
Paused: 153 biz days
🕐 Clock stopped: Tech Off Site (Jul 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 20, 2026
153 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Apr 20 → Jul 14, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jul 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Jul 14 Scheduled ▶ Running 58 58
Jul 14 → Jul 14 Tech On Site ▶ Running 0 58
Dispatch 0.4d
Holding 153.0d (excluded)
Coordinators 59.0d
Field Work 0.6d
Billing 1.2d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
153.0 days
Coordinators
59.0 days
Over SLA
Field Work
0.6 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 15, 2026 (46 days early)
📅
211.5 days Total Age
⏱️
153.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
58.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 153.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
153.0d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 DMalloy - Emailed recieved from customer agreeing to have FSE Vivian onsite on Tuesday, July 14, 2026 at 9:00am. Emailed a Confirmation.  

jlin@msrad.com


04/16/2026 DMalloy -First Contact email sent to customer Jing Lin confirming the devices location, serial number and proposed a date and time for a visit. 

jlin@msrad.com

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 61720307 - SN USD13C0291
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 61720307 - SN USD13C0291
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302268
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 153.0 business days
👷
▶
3 Technician Assigned Apr 20, 11:16 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-14T00:00:00.000+0000, 2026-07-14T04:00:00.000+0000, 2026-07-14T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 14h
📅
Dispatch Scheduled by Deon Malloy Apr 20, 11:36 AM
Scheduled For: 2026-07-07T00:00:00.000+0000
🚨 53.0 business days
📅
Dispatch Scheduled by Vivian Hyde Jul 6, 2:49 PM
Scheduled For: 2026-07-14T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 14, 4:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 4h
🚗
Status: Tech Off Site by Vivian Hyde Jul 14, 6:13 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 5m
⏱️
3x Labor Added Jul 14, 7:56 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 55
✔️
Status: Completed by Vivian Hyde Jul 14, 8:08 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 55m
🏁
Status: Closed by Vivian Hyde Jul 14, 8:55 PM
From: Completed
To: Closed
Duration in Previous: 47m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Jul 16, 11:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 51m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 14, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03293951 Labor Open 2 $275.00 Jul 14, 7:56 PM
WL-03293952 Labor Open 1.5 $0.00 Jul 14, 7:56 PM
WL-03293953 Travel Open 55 $0.00 Jul 14, 7:56 PM
WL-03296223 Labor Open - $38.00 Jul 16, 11:23 AM

Details