Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302273 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NSLIJ Medical Group — 13620 38th Ave, Flushing NY, 11354

Sep 5, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (49 biz days early)
Active: 34 biz days
Paused: 161 biz days
🕐 Clock stopped: Completed (Jun 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸161d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 30, 2026
161 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Apr 30 → Jun 19, 2026
34 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 30 Ready for Release ⏸ Paused 161 —
Apr 30 → Jun 19 Scheduled ▶ Running 34 34
Dispatch 0.4d
Holding 161.0d (excluded)
Coordinators 35.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
161.0 days
Coordinators
35.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 20, 2026 (71 days early)
📅
195.4 days Total Age
⏱️
161.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
33.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
161.0d
Scheduled
35.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2026 DMalloy - Called 917.655.9915 for Jian Xu. She agreed to moved the scheduled date from Thursday, July 2, 2026, at 9:00am to Thursday, June 18, 2026 at 9:00am. Emailed a updated confirmation. 

jxu@northwell.edu 


04/30/2026 DMalloy - Called 917.655.9915 for Jian Xu. Spoke with cusomter and she confirmed FSE Andre to be on site on Thursday, July 2, 2026, at 9:00am. Emailed a confirmation.  

jxu@northwell.edu


04/29/2026 DMalloy - Resent proposal email for visibility. Will try calling customer tomorrow.  

jxu@northwell.edu


04/15/2026 DMalloy - First Contact email sent to customer Jian Xu confirming the device location, serial number and proposed a date and time for a visit. 

jxu@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377604 - SN US723B0503
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302273
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 161.0 business days
👷
▶
4 Technician Assigned Apr 30, 9:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-02T04:00:00.000+0000, 2026-07-02T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 235d 12h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-02T13:00:00.000+0000
🚨 30.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 1:38 PM
Scheduled For: 2026-06-18T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 4x Labor Added Jun 19, 3:46 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 50d 6h
🏁
Status: Closed by Andre Samuda Jun 20, 11:01 AM
From: Completed
To: Closed
Duration in Previous: 19h 14m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:08 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 3:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 18, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03267303 Labor Open 1.5 $0.00 Jun 19, 3:46 PM
WL-03267304 Labor Open 2 $275.00 Jun 19, 3:46 PM
WL-03267305 Expenses Open 1 $0.00 Jun 19, 3:46 PM
WL-03267306 Travel Open 22 $0.00 Jun 19, 3:46 PM
WL-03268856 Labor Open - $38.00 Jun 22, 11:08 AM

Details