Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302275 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University of Pennsylvania — 3900 Delancey St, Philadelphia PA, 19104

Sep 5, 2025 → Jun 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (40 biz days early)
Active: 59 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 10, 2026
124 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Mar 10 → Jun 2, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 10 Ready for Release ⏸ Paused 124 —
Mar 10 → Jun 2 Scheduled ▶ Running 59 59
Dispatch 0.4d
Holding 124.0d (excluded)
Coordinators 59.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
124.0 days
Coordinators
59.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 2, 2026 (58 days early)
📅
182.6 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
124.0d
Scheduled
59.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 Rbailey - Rcvd VM from 215.898.8889 inquiring about FSE coming on 6/1. Found email from FSE after VM showing Completed


05/28/2026 Rbailey - Sent Reminder Email 1 Week Prior


03/10/2026 Rbailey - Rcvd email from Molly, advising for Jason to come at 8:30am. Sending email and dispatching WO.


03/10/2026 Rbailey - Rcvd email from Molly Dunn asking for earlier. Replied to email requesting Jason come at 8:30 am.


03/09/2026 Rbailey - Sent 1st Attempt Email to vethelpcardiology@vet.upenn.edu to Propose Jason Yenser June 1 @930

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81120231 - SN US619B1410
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302275
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 124.0 business days
👷
▶
3 Technician Assigned Mar 10, 9:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-01T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 184d 13h
📅
Dispatch Scheduled by Autumn Ruby Mar 10, 10:43 AM
Scheduled For: 2026-06-01T12:30:00.000+0000
🚨 59.0 business days
⏱️
4x Labor Added Jun 1, 10:38 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 67, 69
⏱️
▶
2 Labor Added Jun 1, 9:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 83d 11h, 0m
⏱️
▶
2 Labor Added Jun 2, 9:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 45m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 59.2 business days (threshold: 2.0 business days)
Exceeded by 57.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 1, 8:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03243724 Labor Open 2.25 $0.00 Jun 1, 10:38 AM
WL-03243725 Labor Open 1.5 $275.00 Jun 1, 10:38 AM
WL-03243726 Travel Open 67 $0.00 Jun 1, 10:38 AM
WL-03243727 Travel Open 69 $0.00 Jun 1, 10:38 AM
WL-03244756 Labor Open 1.5 $0.00 Jun 1, 9:44 PM
WL-03245214 Labor Open - $38.00 Jun 2, 9:29 AM

Details