Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302278 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Family Health Center — 13656 39th Ave, Flushing NY, 11354

Sep 5, 2025 → May 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (48 biz days early)
Active: 52 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 10, 2026
124 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Mar 10 → May 21, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: May 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 10 Ready for Release ⏸ Paused 124 —
Mar 10 → May 21 Scheduled ▶ Running 52 52
Dispatch 0.4d
Holding 124.0d (excluded)
Coordinators 52.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
124.0 days
Coordinators
52.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 31, 2026 Completed: May 21, 2026 (71 days early)
📅
176.4 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
51.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
124.0d
Scheduled
52.8d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 RArnold - Lili called back and asked for 05/19 @ 12 pm. Dispatching to Andre


03/10/2026 RArnold - Called 917-732-6863 for Lili again. Left a message. Sending email Andre 05/18 @ 12 pm. 


03/10/2026 RArnold - Called 917-732-6863 for Lili Zhany. She asked that i call her back in 10 min

ghc9006@nyp.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
CX50 Ultrasound System - IP 74080946 - SN SGN1700055
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302278
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 124.0 business days
📅
▶
3 Dispatch Scheduled Mar 10, 1:34 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 184d 17h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🚨 52.9 business days
⏱️
▶
2 5x Labor Added May 21, 7:28 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 71d 17h, 0m
⏱️
▶
2 Labor Added May 21, 10:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 3m
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 8m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 52.8 business days (threshold: 2.0 business days)
Exceeded by 50.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 19, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03233879 Labor Open 2 $275.00 May 21, 7:28 AM
WL-03233880 Labor Open 1.5 $0.00 May 21, 7:28 AM
WL-03233881 Labor Open 1.25 $0.00 May 21, 7:28 AM
WL-03233882 Expenses Open 1 $0.00 May 21, 7:28 AM
WL-03233883 Travel Open 22 $0.00 May 21, 7:28 AM
WL-03234108 Labor Open 0.016666666666667 $38.00 May 21, 10:29 AM

Details