Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302279 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 St Barnabas Hospital — 4422 3rd Ave, Bronx NY, 10457

Sep 5, 2025 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (50 biz days early)
Active: 27 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 9, 2026
104 business days (not counted)
27d
▶ Clock Running
Status: Scheduled
Feb 9 → Mar 19, 2026
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 9 Ready for Release ⏸ Paused 104 —
Feb 9 → Mar 19 Scheduled ▶ Running 27 27
Mar 19 → Mar 19 Tech On Site ▶ Running 0 27
Dispatch 0.4d
Holding 104.0d (excluded)
Coordinators 27.8d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
104.0 days
Coordinators
27.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 19, 2026 (72 days early)
📅
131.4 days Total Age
⏱️
104.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
26.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 104.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
104.0d
Scheduled
27.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 RArnold -Sent Reminder email


02/10/2026 RArnold - PWO dispatched

02/09/2026 SRobinson- Unable to dispatch PWO due to it being dispatched to Philips FSE.

02/09/2026 SRobinson- Called Rodney McKnight, 718-960-3134. Spoke with Rodney, he confirmed 03/19 at 9am for Andre. Dispatching WO and sending a confirmed email back. 

01/29/2026 RArnold - Emailed Rodney for update on scheduling


01/22/2026 RArnold - Per Rodney "Both units I show are in Radiology 4th floor. March should be Ok to do if the PM sticker says otherwise."


01/22/2026 RArnold - emailed Rodney for an update on Scheduling


01/15/2026 RArnold - Called 718-960-3134 for Rodney McKnight. Left a message. Sending Email. rmcknight@sbhny.org

Andre 03/19 @ 9 am.


01/08/2026 Rbailey - Sent 1st Attempt to Latrice Terrell lterrell@sbhny.org to confirm device locations

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Sparq Ultrasound System - IP 78613865 - SN US11910215
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302279
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 104.0 business days
👷
▶
3 Technician Assigned Feb 9, 12:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-19T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 155d 17h
🚨 28.0 business days
🔧
Status: Tech On Site by Andre Samuda Mar 19, 12:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 37d 23h
⏱️
▶
2 5x Labor Added Mar 19, 12:59 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏱️
Labor Added Mar 19, 2:06 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 19, 2:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 11m
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 15m
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 27.8 business days (threshold: 2.0 business days)
Exceeded by 25.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 19, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03151230 Labor Open 2 $0.00 Mar 19, 12:59 PM
WL-03151231 Labor Open 2 $275.00 Mar 19, 12:59 PM
WL-03151232 Expenses Open 1 $0.00 Mar 19, 12:59 PM
WL-03151233 Expenses Open 1 $0.00 Mar 19, 12:59 PM
WL-03151234 Travel Open 33 $0.00 Mar 19, 12:59 PM
WL-03151501 Labor Open 0.016666666666667 $38.00 Mar 19, 2:06 PM

Details