Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302281 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Northern Westchester Hospital — 400 E Main St, Mount Kisco NY, 10549

Sep 5, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (73 biz days early)
Active: 15 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
15d
▶ Clock Running
Status: Scheduled
Apr 23 → May 14, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Sep 5, 2025 Completed: May 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → May 14 Scheduled ▶ Running 15 15
May 14 → May 14 Entered ▶ Running 0 15
May 14 → May 14 Assigned ▶ Running 0 15
May 14 → May 14 Scheduled ▶ Running 0 15
Dispatch 0.4d
Holding 156.0d (excluded)
Coordinators 16.0d
Billing 6.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Coordinators
16.0 days
Over SLA
Billing
6.0 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: May 14, 2026 (108 days early)
📅
171.4 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
19.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d
Scheduled
16.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 RArnold - RTP Per Stone - Charging for Planner labor

04/23/2026 mklose rcvd email confirm Phil July 14th @11am

04/23/2026 mklose. rcvd email from POC confirm device. Emailed back offer Phil July 14th @11am.

04/20/2026 YEspino (First Email Attempt): Emailed Gray, Brittany <bgray3@northwell.edu> to verify the pm in question

🔧 Work Performed
Returned to Philips per Stone - Charging for Planner labor
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 83776514 - SN US120C1140
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302281
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
📅
▶
3 Dispatch Scheduled Apr 23, 10:57 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 14h
🚨 16.0 business days
🆕
▶
5 Status: Entered May 14, 5:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-14T04:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 15, 11:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 58m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 16h

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 14, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03226885 Labor Open 0.016666666666667 $38.00 May 14, 5:08 PM

Details