Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302282 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 New River Valley Heart Clinic — 401 E Main St, Radford VA, 24141

Sep 5, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (49 biz days early)
Active: 44 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 10, 2025
64 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Dec 16, 2025
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Dec 17 → Feb 20, 2026
43 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 10 Ready for Release ⏸ Paused 64 —
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0
Dec 10 → Dec 16 Ready for Release ⏸ Paused 4 —
Dec 16 → Dec 17 Ready for Scheduling ▶ Running 1 1
Dec 17 → Feb 20 Scheduled ▶ Running 43 44
Feb 20 → Feb 20 Tech On Site ▶ Running 0 44
Dispatch 0.4d
Holding 69.0d (excluded)
Coordinators 44.7d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
69.0 days
Coordinators
44.7 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Feb 20, 2026 (69 days early)
📅
112.4 days Total Age
⏱️
64.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 64.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
69.0d
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
43.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.8d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 RArnold - Per email for Jennifer, she confirmed reschedule. 02/20 @ 8 am

Jennifer Shaffer

Practice Manager 

New River Valley Heart Clinic

401 East Main Street, Radford VA 24141

Phone: 540-283-7252 Fax: 540-639-0664


02/05/2026 RArnold - Called (540) 283-7252 for main site. Was not able to speak to any one. Left a message. 

02/05/2026 RArnold - Called 540-250-0928 for Ashton. Left another message. Sending email. 


02/03/2026 SRobinson- Called Ashton Evans, 540-250-0928. It went to VM, LM requesting to reschedule for 02/19-02/20.

02/02/2026 RArnold - Called 540-250-0928 for Ashton Evans. Went to VM. Left a message letting customer know we need ot reschdule. Sending email. 

12/16/2025 Mklose rcvd email from Ashton confrim Patty Feb 4th @8am

12/10/2025 rcvd email from Ashton, she asked for 3rd after her 1st device, I adv against it incase patty runs into a problem. recommended keep the feb 4th @8am

12/09/2025 mklose sent email to Ashton, offered Patty Feb 4th @8am

🔧 Work Performed
Travel to site. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 80390580 - SN US519F0899
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302282
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 64.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 10, 10:32 AM
From: Ready for Release, Ready for Scheduling
To: Ready for Scheduling, Ready for Release
Duration in Previous: 94d 15h, 0m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 16, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 6d 5h
🗓️
▶
3 Status: Scheduled Dec 17, 3:56 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-04T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Dec 17, 4:15 PM
Scheduled For: 2026-02-04T13:00:00.000+0000
🚨 35.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 6, 5:30 PM
Scheduled For: 2026-02-03T13:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 9, 1:58 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 20, 8:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 64d 16h
✔️
Status: Completed by Patricia Gordon Feb 20, 10:47 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 58m
⏱️
5x Labor Added Feb 20, 10:52 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1.5
🏁
Status: Closed by Patricia Gordon Feb 20, 12:21 PM
From: Completed
To: Closed
Duration in Previous: 1h 33m
⏳ 4.0 business days
⏱️
Labor Added Feb 25, 9:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 43.4 business days (threshold: 2.0 business days)
Exceeded by 41.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 20, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03113632 Labor Open 0.5 $0.00 Feb 20, 10:52 AM
WL-03113633 Labor Open 1.5 $275.00 Feb 20, 10:52 AM
WL-03113634 Labor Open 1 $0.00 Feb 20, 10:52 AM
WL-03113635 Expenses Open 1 $0.00 Feb 20, 10:52 AM
WL-03113636 Expenses Open 1 $0.00 Feb 20, 10:52 AM
WL-03119120 Labor Open 0.016666666666667 $38.00 Feb 25, 9:24 AM

Details