Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302283 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Friendship Hospital for Animals — 4105 Brandywine St NW, Washington DC, 20016

Sep 5, 2025 → Jun 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 8, 2026
✓ SLA Met (5 biz days early)
Active: 7 biz days
Paused: 195 biz days
🕐 Clock stopped: Completed (Jun 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸195d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jun 18, 2026
195 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 30, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jun 18 Ready for Release ⏸ Paused 195 —
Jun 18 → Jun 30 Scheduled ▶ Running 7 7
Jun 30 → Jun 30 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Holding 195.3d (excluded)
Coordinators 8.0d
Field Work 0.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
195.3 days
Coordinators
8.0 days
Over SLA
Field Work
0.6 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 8, 2026 Completed: Jun 30, 2026 (8 days early)
📅
202.4 days Total Age
⏱️
195.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 195.3 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
195.3d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/26/2026 ARuby - Called 202-636-7300 press 6. I called Dennis to let him know Allan would be onsite but I was looking at the wrong date. This is a good number to reach him at. Still scheduled for 6/30

06/18/2026 ARuby - Rcvd email from Dennis asking for June 30th @10a. Dispatching to Allan Klus

06/17/2026 ARuby - Called Dennis Strobel 240.832.9811 back. VM/LM sent fu email to dennis.strobel@friendshiphospital.com proposing new dates

06/12/2026 ALuman - sent follow up email to Dennis Strobel dennis.strobel@friendshiphospital.com

06/08/2026 ARuby - Called Dennis Strobel 240.832.9811 VM/LM. Called 202) 363-7300 press 6 xfer to office manager, went to VM of Dennis Strobel, LM sent FU email. dennis.strobel@friendshiphospital.com

06/01/2026 ARuby - Called Dennis Strobel 240-832-9811 VM/LM sent FU email to Dennis dennis.strobel@friendshiphospital.com

05/27/2026 ALuman - sent email to Dennis Strobel to confirm dennis.strobel@friendshiphospital.com

05/20/2026 ALuman - called Dennis Strobel 240.832.9811, no answer, went to VM. sent follow up email to facilities@friendshiphospital.com

03/31/2026 Rbailey - Rcvd call from 240.832.9811 Dennis Strobel. He advised that he would be the POC, but that he was unsure of location. He will look for device and FU


03/30/2026 Rbailey - Called 202.363.7300 Spoke with Oper Tony who confirmed that that 240.832.9811 is Dennis number. Sending Email Update

03/30/2026 Rbailey - Called 240.832.9811 NA No Name Left VM for Dennis Strobel. Advised I would CB to confirm number

03/30/2026 Rbailey - Called 202.363.7300 Spoke wit Oper Emily who advised that We need to call the number for Dennis Strobel 240.832.9811. 


03/25/2026 Rbailey - Called 202.363.7300 Spoke with Britney she advised to email facilities@friendshiphospital.com as they were not at the location on this WO and would not be able to check the device


03/24/2026 Rbailey - Called 202.363.7300 to speak about PM. Spoke with recp Rachel who advised that we had the correct Contacts. She attempted and NA. Resending email for Visibility


03/12/2026 Rbailey - Sent 1st Attempt email to Kelly Love kelly.love@friendshiphospital.com to propose Allan Klus onsite June 2 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119138132 - SN US525B1187
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302283
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 195.8 business days
🗓️
▶
3 Status: Scheduled Jun 18, 10:25 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-30T14:00:00.000+0000
⚠️ 8.0 business days
🔧
▶
2 Status: Tech On Site Jun 30, 9:55 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
🚗
Travel Added Jun 30, 10:21 AM
Type: Travel
Status: Open
Qty: 77
💵
2x Expenses Added Jun 30, 10:42 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 30, 11:14 AM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Allan Klus Jun 30, 11:20 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
🚗
▶
2 Status: Tech Off Site Jun 30, 2:48 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3m
⏱️
▶
2 Labor Added Jul 1, 10:35 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 44m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jun 30, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03278682 Labor Open 1.75 $0.00 Jun 30, 9:58 AM
WL-03278707 Travel Open 77 $0.00 Jun 30, 10:21 AM
WL-03278748 Expenses Open 1 $0.00 Jun 30, 10:42 AM
WL-03278749 Expenses Open 1 $0.00 Jun 30, 10:42 AM
WL-03278785 Labor Open 1.75 $275.00 Jun 30, 11:14 AM
WL-03280368 Labor Open - $38.00 Jul 1, 10:35 AM

Details