Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302284 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Friendship Hospital for Animals — 4105 Brandywine St NW, Washington DC, 20016

Sep 5, 2025 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (40 biz days early)
Active: 51 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Aug 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 20, 2026
175 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
May 20 → Jun 19, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 20 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jun 19 → Aug 4, 2026
31 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 4, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → Jun 19 Scheduled ▶ Running 20 20
Jun 19 → Jun 19 Entered ▶ Running 0 20
Jun 19 → Jun 19 Ready for Scheduling ▶ Running 0 20
Jun 19 → Aug 4 Scheduled ▶ Running 31 51
Aug 4 → Aug 4 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Holding 175.3d (excluded)
Coordinators 52.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
175.3 days
Coordinators
52.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 4, 2026 (57 days early)
📅
226.4 days Total Age
⏱️
175.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 175.3 days stuck in "Ready for Release"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
175.3d
Scheduled
52.0d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2026 ARuby - Sent 1 week prior reminder email to kelly.love@friendshiphospital.com cardiology@friendshiphospital.com

07/21/2026 ARuby - Rcvd email from Chris McLaughlin via cardiology@friendshiphospital.com confirming 10:30a. Updated scheduled date/time

07/21/2026 ARuby - Called (202) 363-7300 xfer to Kelly Love, VM/LM. Sent email to move appointment up an hour

06/19/2026 ARuby - Dispatched to wrong FSE Dispatching to Allan Klus sent email to customer with correct FSE listed.

05/20/2026 Rbailey - Rcvd email advising August 3rd. Dispatching WO to Jason and sending email


05/19/2026 HWilliams - First contact - Called (202) 363-7300, Spoke with operator who stated I would need to speak with Kelly Love and she is currently in a meeting and she gave me her email address to send a FU. kelly.love@friendshiphospital.com 

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for PM Hardware Test 28 failed. Device is returned to service. Late entry on Work Order is due to issues with Service Max Authenticator on new phone.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 86016412 - SN US720B0708
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302284
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 175.8 business days
👷
▶
3 Technician Assigned May 20, 10:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-03T15:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 256d 17h
🚨 21.0 business days
🆕
Status: Entered by Autumn Ruby Jun 19, 10:46 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 29d 23h, 0m
🗓️
▶
3 Status: Scheduled Jun 19, 11:03 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-03T15:30:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jul 21, 4:00 PM
Scheduled For: 2026-08-03T14:30:00.000+0000
🚨 11.0 business days
🔧
▶
2 Status: Tech On Site Aug 4, 4:24 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.75, 2
💵
▶
3 2x Expenses Added Aug 4, 4:31 PM
2x Expenses Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 77
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed, Tech Off Site
To: Completed, Tech Off Site, Closed
Duration in Previous: 9m, 0m
⏱️
Labor Added Aug 5, 9:21 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 1:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 23m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 3, 10:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03320458 Labor Open 1.75 $0.00 Aug 4, 4:29 PM
WL-03320459 Labor Open 1.75 $0.00 Aug 4, 4:29 PM
WL-03320460 Labor Open 2 $275.00 Aug 4, 4:29 PM
WL-03320467 Expenses Open 1 $0.00 Aug 4, 4:31 PM
WL-03320468 Expenses Open 1 $0.00 Aug 4, 4:31 PM
WL-03320477 Travel Open 77 $0.00 Aug 4, 4:32 PM
WL-03321608 Labor Open - $38.00 Aug 5, 9:21 AM

Details