Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302285 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cape Fear Community College — 411 N Front St, WILMINGTON NC, 28401

Sep 5, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (43 biz days early)
Active: 20 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 2, 2026
118 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 30, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 2 Ready for Release ⏸ Paused 118 —
Mar 2 → Mar 30 Scheduled ▶ Running 20 20
Mar 30 → Mar 30 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Holding 118.3d (excluded)
Coordinators 21.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.3 days
Coordinators
21.0 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 31, 2026 (60 days early)
📅
138.5 days Total Age
⏱️
118.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 118.3 days stuck in "Ready for Release"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
118.3d
Scheduled
21.0d / 2.0d SLA
Completed
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 Brod - Kellee Stacks stated that the week of 03/03 wouldnt work because theyre on spring break. I offered to have FSE onsite for 03/16


02/17/2026 Rbailey - Rcvd email from Kellee Stacks inquiring about Feb 23. Following up with Planner to Advise

kastacks58@mail.cfcc.edu


01/30/2026 Rbailey - Called 910.362.7482 NA Left VM for Kellee Stacks as we rcvd email from Kris saying she believed these were in the Sonography Dept

kastacks58@mail.cfcc.edu


01/16/2026 Rbailey - Sent 1st Attempt email to Kristen Bottiglier kbottiglier@cfcc.edu to confirm devices onsite

🔧 Work Performed
Travel to site. Find parking, get to department. Setup equipment. Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 80171360 - SN US419F1190
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302285
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 118.8 business days
👷
▶
3 Technician Assigned Mar 2, 10:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-16T00:00:00.000+0000, 2026-03-16T05:00:00.000+0000, 2026-03-16T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 177d 17h
🚨 19.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 26, 11:03 AM
Scheduled For: 2026-03-30T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Patricia Gordon Mar 30, 12:44 PM
Scheduled For: 2026-03-30T16:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Mar 30, 1:30 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 28d 2h, 0m
⏱️
3x Labor Added Mar 30, 7:50 PM
Type: Labor, Travel
Status: Open
Qty: 4, 1.5, 191
🏁
Status: Closed by Patricia Gordon Mar 30, 8:43 PM
From: Completed
To: Closed
Duration in Previous: 7h 12m
⏳ 3.4 business days
⏱️
Labor Added Apr 2, 12:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 30m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 30, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03166082 Labor Open 4 $0.00 Mar 30, 7:50 PM
WL-03166083 Labor Open 1.5 $275.00 Mar 30, 7:50 PM
WL-03166084 Travel Open 191 $0.00 Mar 30, 7:50 PM
WL-03170497 Labor Open 0.016666666666667 $38.00 Apr 2, 12:30 PM

Details