Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302286 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cape Fear Community College — 411 N Front St, WILMINGTON NC, 28401

Sep 5, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (32 biz days early)
Active: 57 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 24, 2026
134 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Apr 28, 2026
25 business days (counted)
Running total: 25 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Apr 28 → Jun 11, 2026
31 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 11 → Jun 12, 2026
1 business day (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 24 Ready for Release ⏸ Paused 134 —
Mar 24 → Apr 28 Ready for Scheduling ▶ Running 25 25
Apr 28 → Jun 11 Scheduled ▶ Running 31 56
Jun 11 → Jun 12 Tech On Site ▶ Running 1 57
Dispatch 0.0d
Holding 134.3d (excluded)
Coordinators 57.8d
Field Work 2.1d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
134.3 days
Coordinators
57.8 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 12, 2026 (48 days early)
📅
191.4 days Total Age
⏱️
134.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
55.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 134.3 days stuck in "Ready for Release"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
134.3d
Ready for Scheduling
26.0d / 1.0d SLA
Scheduled
31.8d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/28/2026 ALuman - dispatch to Patty Gordon to complete 6/11 per planner Tavon. email confirmation sent

03/24/2026 YEspino Recieved an email back from Kris Bottiglier confirming the device and is read to schedule.


03/17/2026 YEspino First Attempt : Emailed Kristen Bottiglier to verify the ultrasound device in question. Email: kbottiglier@cfcc.edu

🔧 Work Performed
Travel to site. get to device. Performed ULS PM per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 96924963 - SN US322R0060
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302286
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 134.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 24, 11:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 199d 18h
🚨 26.0 business days
👷
▶
4 Technician Assigned Apr 28, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-06-11T04:00:00.000+0000, 2026-06-11T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 1h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-06-11T12:00:00.000+0000
🚨 32.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jun 11, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 22h
⏱️
▶
2 5x Labor Added Jun 12, 8:43 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 21h 19m
🏁
Status: Closed by Patricia Gordon Jun 12, 9:29 AM
From: Completed
To: Closed
Duration in Previous: 44m
⏱️
Labor Added Jun 12, 10:10 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 12, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 58m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 31.8 business days (threshold: 2.0 business days)
Exceeded by 29.8 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 11, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03257753 Labor Open 2.5 $0.00 Jun 12, 8:43 AM
WL-03257754 Labor Open 1.5 $275.00 Jun 12, 8:43 AM
WL-03257755 Labor Open 1.5 $0.00 Jun 12, 8:43 AM
WL-03257756 Travel Open 116 $0.00 Jun 12, 8:43 AM
WL-03257757 Travel Open 85 $0.00 Jun 12, 8:43 AM
WL-03257951 Labor Open - $38.00 Jun 12, 10:10 AM

Details