Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (52 biz days early)
🕐 Clock stopped: Canceled (Jun 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
15d
▶ Clock Running
Status: On Hold
May 22 → Jun 15, 2026
15 business days (counted)
Running total: 15 of ? biz days used
Created: Sep 5, 2025
Canceled: Jun 15, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 5 |
Created |
▶ Running
|
0 |
0 |
| Sep 5 → May 22 |
Ready for Release |
⏸ Paused
|
177 |
—
|
| May 22 → Jun 15 |
On Hold |
▶ Running
|
15 |
15 |
Holding
192.7d (excluded)
✓ SLA Met
Holding (excluded from total)
192.7 days
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jun 15, 2026 (76 days early)
⏱️
177.3d in Ready for Release
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
177.3 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/27/2026 RArnold - PWO RTP, keeping open until Fady talks with Philips about getting Wo back
⚠️
Problem Description
Affiniti 50 Ultrasound System - IP 97766527 - SN US622D0984
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01302287
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
18m
⏸️
From:
Ready for Release
To:
On Hold
Duration in Previous:
258d 23h
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
23d 15h
Bottlenecks
✅ No bottlenecks detected