Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302288 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Ambulatory Cardiology Clinic — 4256 Bronx Blvd, Bronx NY, 10466

Sep 5, 2025 → May 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (40 biz days early)
Active: 63 biz days
Paused: 99 biz days
🕐 Clock stopped: Tech Off Site (May 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 2, 2026
99 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
Feb 2 → May 1, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 2 Ready for Release ⏸ Paused 99 —
Feb 2 → May 1 Scheduled ▶ Running 63 63
May 1 → May 1 Tech On Site ▶ Running 0 63
Dispatch 0.4d
Holding 99.0d (excluded)
Coordinators 63.8d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
99.0 days
Coordinators
63.8 days
Over SLA
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 1, 2026 (60 days early)
📅
162.4 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 63.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
99.0d
Scheduled
63.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 SRobinson- Michelle emailed and confirmed. Dispatching WO to Vivian for 05/01 @ 9am for Vivian.

02/02/2026 SRobinson- Michelle emailed back and confirmed and requested a Friday. Sent email back proposing 05/01 @ 9am for Vivian. 

02/02/2026 SRobinson- Called Michelle Avila back, (347) 213-7605. She said she would reply to my email and confirm as soon as they are done with their patient. 

02/02/2026 SRobinson- Called Michelle Avila, (347) 213-7605. Call was answered, explained why I was calling and they hung up. Sending email to mavila@montefiore.org to confirm and schedule device. 

🔧 Work Performed
iE33 2D Select Configuration - IP 58517074 - SN B0G0L1
⚠️ Problem Description
iE33 2D Select Configuration - IP 58517074 - SN B0G0L1
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302288
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 99.0 business days
👷
▶
3 Technician Assigned Feb 2, 12:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-01T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 148d 17h
🚨 64.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 1, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 87d 20h
🚗
Status: Tech Off Site by Vivian Hyde May 1, 2:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 12m
⏱️
▶
3 2x Labor Added May 1, 7:12 PM
2x Labor Added → 2x Expenses Added → Status: Completed
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 20
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 4h 44m
🏁
Status: Closed by Vivian Hyde May 1, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 44m
⏳ 2.5 business days
⏱️
▶
2 Labor Added May 5, 2:36 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 63.8 business days (threshold: 2.0 business days)
Exceeded by 61.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 1, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03211684 Labor Open 1.5 $0.00 May 1, 7:12 PM
WL-03211685 Labor Open 2 $275.00 May 1, 7:12 PM
WL-03211696 Expenses Open 1 $0.00 May 1, 7:14 PM
WL-03211697 Travel Open 20 $0.00 May 1, 7:14 PM
WL-03215034 Labor Open 0.016666666666667 $38.00 May 5, 2:36 PM

Details