Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302289 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 UNC Hospitals Hillsborough Campus — 430 Waterstone Dr, Hillsborough NC, 27278

Sep 5, 2025 → Jun 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 19, 2026
✓ SLA Met (9 biz days early)
Active: 47 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 31, 2026
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Apr 8, 2026
6 business days (counted)
Running total: 6 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Apr 8 → Jun 5, 2026
41 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → Apr 8 Ready for Scheduling ▶ Running 6 6
Apr 8 → Jun 5 Scheduled ▶ Running 41 47
Dispatch 0.0d
Holding 139.3d (excluded)
Coordinators 48.1d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.3 days
Coordinators
48.1 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 19, 2026 Completed: Jun 6, 2026 (13 days early)
📅
186.4 days Total Age
⏱️
139.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
45.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 139.3 days stuck in "Ready for Release"
⏱️
Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.3d
Ready for Scheduling
6.1d / 1.0d SLA
Scheduled
42.0d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/27/2026 THolmes - sent reminder email Denise.Spivack@unchealth.unc.eduu


04/08/2026 RArnold - Denise confirmed 06/05 @ 10 am for Patty. "When your team member arrives at our facility, please check in at the front desk and ask for me. I will come up to the front to meet them"


04/07/2026 RArnold - Emailed Denise to schedule Patty for 06/05 @ 10 am for 2 devices.


03/31/2026 YEspino Per email responce from Dale this device is on site and advised that the contact will be Denise Spivack.


03/20/2026 YEspino First Attempt: Sent an email out to Dale Henion to verify the device in question. Email: dale.henion@unchealth.unc.edu

🔧 Work Performed
while onsite, Performed ULS PM per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118813394 - SN US525B1454
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302289
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 139.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 31, 7:17 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 207d 1h
⚠️ 6.6 business days
👷
▶
3 Technician Assigned Apr 8, 9:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-05T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 13h
🚨 42.0 business days
✔️
Status: Completed by Patricia Gordon Jun 5, 1:12 PM
From: Scheduled
To: Completed
Duration in Previous: 58d 4h
⏱️
2x Labor Added Jun 6, 10:10 AM
Type: Labor
Status: Open
Qty: 1, 0.5
🏁
Status: Closed by Patricia Gordon Jun 6, 12:45 PM
From: Completed
To: Closed
Duration in Previous: 23h 33m
⏳ 0.9 business days
⏱️
Labor Added Jun 8, 7:02 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 11:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Ready for Scheduling
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 5, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03251333 Labor Open 1 $275.00 Jun 6, 10:10 AM
WL-03251334 Labor Open 0.5 $0.00 Jun 6, 10:10 AM
WL-03252125 Labor Open - $38.00 Jun 8, 7:02 AM

Details