Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302291 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiovascular Assoc of NY — 4401 Francis Lewis Blvd, Bayside NY, 11361

Sep 5, 2025 → May 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (32 biz days early)
Active: 70 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 3, 2026
100 business days (not counted)
70d
▶ Clock Running
Status: Scheduled
Feb 3 → May 13, 2026
70 business days (counted)
Running total: 70 of ? biz days used
Created: Sep 5, 2025 Completed: May 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 3 Ready for Release ⏸ Paused 100 —
Feb 3 → May 13 Scheduled ▶ Running 70 70
Dispatch 0.4d
Holding 100.0d (excluded)
Coordinators 69.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
100.0 days
Coordinators
69.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 13, 2026 (48 days early)
📅
169.5 days Total Age
⏱️
100.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
69.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 11, 2026
Visit 2 May 12, 2026

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 100.0 days stuck in "Ready for Release"
⏱️
Total Delay 69.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
100.0d
Scheduled
69.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 SRobinson- Hanna emailed back requesting 05/11 at 9am. Dispatching WO to Andre and sending a confirmed email.

02/02/2026 SRobinson- Sent email to hannachung@msrad.com to confirm and schedule. 

🔧 Work Performed
Completed pm
🔍 Technician Findings
Transducer C10-3v sn:f0hkno failed testing
⚠️ Problem Description
EPIQ 7W Ultrasound System - IP 61627155 - SN US513B0537
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302291
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 100.0 business days
📅
▶
3 Dispatch Scheduled Feb 3, 12:41 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 149d 17h
👷
Technician Assigned by Shelby Robinson
Technician: Andre Samuda
🚨 70.0 business days
⏱️
▶
2 2x Labor Added May 12, 8:58 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
💵
2x Expenses Added May 12, 9:06 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by Andre Samuda May 12, 9:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 98d 7h, 0m
⏳ 2.3 business days
⏱️
▶
2 Labor Added May 14, 1:49 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 21m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 69.9 business days (threshold: 2.0 business days)
Exceeded by 67.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 11, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03224047 Labor Open 2 $275.00 May 12, 8:58 PM
WL-03224048 Labor Open 1.5 $0.00 May 12, 8:58 PM
WL-03224052 Labor Open 0.25 $0.00 May 12, 9:02 PM
WL-03224054 Expenses Open 1 $0.00 May 12, 9:06 PM
WL-03224055 Travel Open 22 $0.00 May 12, 9:06 PM
WL-03226389 Labor Open 0.016666666666667 $38.00 May 14, 1:49 PM

Details