Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302293 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiovascular Assoc of NY — 4401 Francis Lewis Blvd, Bayside NY, 11361

Sep 5, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (34 biz days early)
Active: 57 biz days
Paused: 153 biz days
🕐 Clock stopped: Tech Off Site (Jul 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 20, 2026
153 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Apr 20 → Jul 7, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 13, 2026
4 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jul 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Jul 7 Scheduled ▶ Running 53 53
Jul 7 → Jul 7 Entered ▶ Running 0 53
Jul 7 → Jul 13 Scheduled ▶ Running 4 57
Jul 13 → Jul 13 Tech On Site ▶ Running 0 57
Dispatch 0.4d
Holding 153.0d (excluded)
Coordinators 59.0d
Field Work 0.3d
Billing 1.2d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
153.0 days
Coordinators
59.0 days
Over SLA
Field Work
0.3 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 13, 2026 (48 days early)
📅
210.4 days Total Age
⏱️
153.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
56.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 153.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
153.0d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 DMalloy - Called 718.216.5097 for Javier Campuzano. Advised we needed to change the time of the appt for next week Monday 7/13/2026. He advised that the latest time he can agree to was 1230pm. Advised that we will try to make it work. But we may have to move to another date. Customer understand and agrees. Moved from Andre to Vivian. Emailed a confimation. 

jcampuzano@msrad.com 


07/07/2026 DMalloy - Called 917.468.0115 for Hanna Chung to see if we can change the time and FSE for this visit. She advised she was no longer at this location and i needed to call Javier Campuzano at (718) 216-5097. 


04/20/2026 DMalloy - Emailed recieved from customer agreeing to have FSE Andre onsite on Monday, July 13, 2026 at 9:00am. Emailed a Confirmation.

hannachung@msrad.com


04/15/2026 DMalloy - First Contact email sent to customer Hanna Chung confirming the device location, serial number and proposed a date and time for a visit. 

hannachung@msrad.com

🔧 Work Performed
PM - IP: 64004375 - SN: US914C0621
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 64004375 - SN US914C0621
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302293
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 153.0 business days
👷
▶
4 Technician Assigned Apr 20, 12:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-13T04:00:00.000+0000, 2026-07-13T00:00:00.000+0000, 2026-07-13T13:00:00.000+0000, 2026-07-13T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 15h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-06T00:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy May 4, 2:36 PM
Scheduled For: 2026-07-13T12:00:00.000+0000
🚨 44.0 business days
🆕
▶
5 Status: Entered Jul 7, 8:59 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-13T04:00:00.000+0000, 2026-07-13T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-13T16:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jul 7, 9:06 AM
Scheduled For: 2026-07-13T16:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 13, 2:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 5h
🚗
Status: Tech Off Site by Vivian Hyde Jul 13, 4:26 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 44m
⏱️
▶
2 2x Labor Added Jul 13, 5:06 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 15
✔️
Status: Completed by Vivian Hyde Jul 13, 5:14 PM
From: Tech Off Site
To: Completed
Duration in Previous: 47m
🏁
Status: Closed by Vivian Hyde Jul 13, 5:24 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Jul 15, 3:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 13, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03292280 Labor Open 2 $0.00 Jul 13, 5:06 PM
WL-03292281 Labor Open 1.5 $0.00 Jul 13, 5:06 PM
WL-03292282 Travel Open 15 $0.00 Jul 13, 5:07 PM
WL-03295040 Labor Open - $38.00 Jul 15, 3:04 PM

Details