Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302294 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiovascular Assoc of NY — 4401 Francis Lewis Blvd, Bayside NY, 11361

Sep 5, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (36 biz days early)
Active: 58 biz days
Paused: 172 biz days
🕐 Clock stopped: Tech Off Site (Aug 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 15, 2026
172 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
May 15 → Aug 10, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 15 Ready for Release ⏸ Paused 172 —
May 15 → Aug 10 Scheduled ▶ Running 58 58
Aug 10 → Aug 10 Tech On Site ▶ Running 0 58
Dispatch 0.4d
Holding 172.0d (excluded)
Coordinators 58.6d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
172.0 days
Coordinators
58.6 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 10, 2026 (51 days early)
📅
230.4 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
172.0d
Scheduled
58.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 Rbailey - Rcvd email from Brian Feig advising that Hanna Chung is no longer there and her replacement is Javier Campuzano Jcampuzano@msrad.com and that August 10 at 930 is good. Dispatching WO and sending email


05/06/2026 DMalloy - First Contact email sent to customer Hanna Chung confirming the device location, serial number and proposed a date and time for a visit. 

hannachung@msrad.com

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 89509698 - SN US121B1180
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89509698 - SN US121B1180
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302294
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 172.0 business days
👷
▶
3 Technician Assigned May 15, 2:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-10T13:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 18h
🚨 59.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 10, 10:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 19h
⏱️
2x Labor Added Aug 10, 1:54 PM
Type: Labor, Travel
Status: Open
Qty: 1, 15
⏱️
Labor Added Aug 10, 5:58 PM
Type: Labor
Status: Open
Qty: 2
💵
▶
2 Expenses Added Aug 10, 6:06 PM
Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 20m
✔️
Status: Completed by Vivian Hyde Aug 10, 6:21 PM
From: Tech Off Site
To: Completed
Duration in Previous: 13m
🏁
Status: Closed by Vivian Hyde Aug 10, 6:52 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏱️
Labor Added Aug 11, 7:02 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Aug 13, 10:23 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 10:32 AM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 16m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 58.6 business days (threshold: 2.0 business days)
Exceeded by 56.6 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 10, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03328210 Labor Open 1 $0.00 Aug 10, 1:54 PM
WL-03328211 Travel Open 15 $0.00 Aug 10, 1:54 PM
WL-03328718 Labor Open 2 $275.00 Aug 10, 5:58 PM
WL-03328736 Expenses Open 1 $0.00 Aug 10, 6:06 PM
WL-03329237 Labor Open - $38.00 Aug 11, 7:02 AM

Details