Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302299 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Orlando Regional Medical Center — 45 Sturtevant St, Orlando FL, 32806

Sep 5, 2025 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 11, 2026
✓ SLA Met (24 biz days early)
Active: 47 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 29, 2026
97 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Jan 29 → Apr 7, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jan 29 Ready for Release ⏸ Paused 97 —
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Jan 29 → Apr 7 Scheduled ▶ Running 47 47
Apr 7 → Apr 7 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Holding 97.3d (excluded)
Coordinators 48.0d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
97.3 days
Coordinators
48.0 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 11, 2026 Completed: Apr 7, 2026 (34 days early)
📅
144.4 days Total Age
⏱️
97.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 97.3 days stuck in "Ready for Release"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
97.3d
Assigned
0.0d / 0.5d SLA
Scheduled
48.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 ALuman - email reply from Hector confirmed device onsite. PM scheduled for 4/7. Dispatch to Jared Heisler. Also looped in secondary POC Ethan Watson (Barrington.Watson@orlandohealth.com)

01/27/2026 ALuman - called Hector Restrepo 407-408-5205 to confirm and schedule. No answer, left VM. Sent email to hector.restrepo@orlandohealth.com

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118490172 - SN US425B1080
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302299
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 97.8 business days
👷
▶
4 Technician Assigned Jan 29, 8:17 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 145d 15h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-07T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 48.0 business days
🔧
Status: Tech On Site by Jared Heisler Apr 7, 1:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 68d 3h
⏱️
▶
2 4x Labor Added Apr 7, 7:27 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 26m, 0m
⏳ 2.6 business days
⏱️
Labor Added Apr 9, 12:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 12:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 41m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Apr 7, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03176763 Labor Open 1.5 $0.00 Apr 7, 7:27 PM
WL-03176764 Labor Open 1 $0.00 Apr 7, 7:27 PM
WL-03176765 Labor Open 1.5 $275.00 Apr 7, 7:27 PM
WL-03176766 Travel Open 50 $0.00 Apr 7, 7:27 PM
WL-03179613 Labor Open 0.016666666666667 $38.00 Apr 9, 12:45 PM

Details