Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302303 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Staten Island University Hospital — 475 SEAVIEW AVE, Staten Island NY, 10305

Sep 5, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (59 biz days early)
Active: 37 biz days
Paused: 106 biz days
🕐 Clock stopped: Tech Off Site (Apr 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 11, 2026
106 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 6, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → Apr 6 Scheduled ▶ Running 37 37
Apr 6 → Apr 6 Tech On Site ▶ Running 0 37
Dispatch 0.4d
Holding 106.0d (excluded)
Coordinators 37.9d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
106.0 days
Coordinators
37.9 days
Over SLA
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 7, 2026 (84 days early)
📅
143.4 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
38.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
106.0d
Scheduled
37.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 SRobinson- Called Priscilla Rivieccio, (347) 466-2833. Spoke with Priscilla, she confirmed Monday 04/06 at 9am for Vivian. Dispatching WO and sending a confirmed email back. 

02/04/2026 SRobinson- Pricilla emailed back and confirmed information. Sent email with proposed dates.

02/03/2026 SRobinson- Sendig email to to privieccio@northwell.educonfirm and schedule.

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 102378178 - SN US523R0903
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 102378178 - SN US523R0903
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302303
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 106.0 business days
🗓️
▶
3 Status: Scheduled Feb 11, 11:26 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-06T13:00:00.000+0000
🚨 38.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 6, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 22h
⏱️
4x Labor Added Apr 6, 6:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 10
🚗
Status: Tech Off Site by Vivian Hyde Apr 6, 6:47 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 7h 45m, 0m
🏁
Status: Closed by Vivian Hyde Apr 6, 8:37 PM
From: Completed
To: Closed
Duration in Previous: 1h 50m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Apr 9, 11:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 57m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 37.9 business days (threshold: 2.0 business days)
Exceeded by 35.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 6, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03175048 Labor Open 2 $275.00 Apr 6, 6:40 PM
WL-03175049 Labor Open 1 $0.00 Apr 6, 6:40 PM
WL-03175050 Expenses Open 1 $0.00 Apr 6, 6:40 PM
WL-03175051 Travel Open 10 $0.00 Apr 6, 6:40 PM
WL-03179462 Labor Open 0.016666666666667 $38.00 Apr 9, 11:31 AM

Details