Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302311 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Staten Island University Hospital — 475 SEAVIEW AVE, Staten Island NY, 10305

Sep 5, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (30 biz days early)
Active: 56 biz days
Paused: 137 biz days
🕐 Clock stopped: Tech Off Site (Jun 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 27, 2026
137 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Mar 27 → Jun 15, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 16, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jun 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 27 Ready for Release ⏸ Paused 137 —
Mar 27 → Jun 15 Scheduled ▶ Running 55 55
Jun 15 → Jun 16 Tech On Site ▶ Running 1 56
Dispatch 0.4d
Holding 137.0d (excluded)
Coordinators 55.6d
Field Work 0.8d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
137.0 days
Coordinators
55.6 days
Over SLA
Field Work
0.8 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 16, 2026 (44 days early)
📅
192.5 days Total Age
⏱️
137.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
53.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 137.0 days stuck in "Ready for Release"
⏱️
Total Delay 53.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
137.0d
Scheduled
55.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 DMalloy - Called 347.466.2833 for Priscilla Rivieccio. She agreed to the dates proposed on the email for Vivian Hyde to be onsite on 06/15-06/16 @ 9 am start


03/27/2026 DMalloy - Called 347.466.2833 for Priscilla Rivieccio. She answered and said she could not talk and asked me to call her back in about 30 minutes. 


03/18/2026 RArnold -Sent email for update on scheduling and confirming SN#s


03/06/2026 RArnold - Emailed Priscilla Rivieccio to confirm SN# ad schedule Vivian for 06/15-06/16 for 6 devices. privieccio@northwell.edu

🔧 Work Performed
Transducer, X8-2t - IP 115041891 - SN B39B6F
⚠️ Problem Description
Transducer, X8-2t - IP 115041891 - SN B39B6F
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302311
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 137.0 business days
📅
▶
3 Dispatch Scheduled Mar 27, 3:09 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 201d 18h
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🚨 56.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 15, 3:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 79d 23h
⏱️
2x Labor Added Jun 15, 8:12 PM
Type: Labor
Status: Open
Qty: 0.5, 1
🚗
Status: Tech Off Site by Vivian Hyde Jun 15, 8:27 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 23m, 0m
🏁
Status: Closed by Vivian Hyde Jun 15, 9:17 PM
From: Completed
To: Closed
Duration in Previous: 49m
⏱️
Labor Added Jun 16, 7:17 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 12:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 45m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 55.6 business days (threshold: 2.0 business days)
Exceeded by 53.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 15, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03261530 Labor Open 0.5 $0.00 Jun 15, 8:12 PM
WL-03261531 Labor Open 1 $275.00 Jun 15, 8:12 PM
WL-03261751 Labor Open - $38.00 Jun 16, 7:17 AM

Details