Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302318 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219

Sep 5, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (32 biz days early)
Active: 55 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 26, 2026
136 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Mar 26 → Jun 12, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 26 Ready for Release ⏸ Paused 136 —
Mar 26 → Jun 12 Scheduled ▶ Running 55 55
Dispatch 0.4d
Holding 136.0d (excluded)
Coordinators 56.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
136.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 12, 2026 (48 days early)
📅
191.4 days Total Age
⏱️
136.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
54.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Release"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
136.0d
Scheduled
56.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 DMalloy - Called 718.283.7340 for Ellen Dexter. She confirmed that the dates proposed on the last email were good. Dispatched and sent an confirmation email. 06/12 @ 3pm 

edexter@maimo.org 


03/16/2026 RArnold -Ellen confirmed device is on the OR. After 3 on a Friday is best. Offered 05/12 @ 3 pm for Andre

03/06/2026 RArnold - Emailed Ellen Dexter to confirm SN# and provide location.

Ellen Dexter

(929) 689-0376

edexter@maimo.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Transducer, X8-2t - IP 113107284 - SN F0GDKZ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302318
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 136.0 business days
📅
▶
3 Dispatch Scheduled Mar 26, 11:18 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 14h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🚨 56.0 business days
⏱️
▶
4 4x Labor Added Jun 12, 7:27 PM
4x Labor Added → Status: Completed → Expenses Added → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 78d 8h
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.4 business days
⏱️
Labor Added Jun 15, 6:50 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 12:42 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 12, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03259072 Labor Open 1 $275.00 Jun 12, 7:27 PM
WL-03259073 Labor Open 2 $0.00 Jun 12, 7:27 PM
WL-03259075 Expenses Open 1 $0.00 Jun 12, 7:27 PM
WL-03259076 Travel Open 26 $0.00 Jun 12, 7:27 PM
WL-03259080 Expenses Open 1 $0.00 Jun 12, 7:28 PM
WL-03260414 Labor Open - $38.00 Jun 15, 6:50 AM

Details