Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302321 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219

Sep 5, 2025 → May 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (42 biz days early)
Active: 45 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (May 31, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 26, 2026
136 business days (not counted)
45d
▶ Clock Running
Status: Scheduled
Mar 26 → May 31, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Sep 5, 2025 Completed: May 31, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 26 Ready for Release ⏸ Paused 136 —
Mar 26 → May 31 Scheduled ▶ Running 45 45
Dispatch 0.4d
Holding 136.0d (excluded)
Coordinators 46.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
136.0 days
Coordinators
46.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 31, 2026 (60 days early)
📅
181.4 days Total Age
⏱️
136.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
44.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 29, 2026
Visit 2 May 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
136.0d
Scheduled
46.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 DMalloy - Called 718.283.7340 for Ellen Dexter. She confirmed that the dates proposed on the last email were good. Dispatched and sent an confirmation email. 05/29 @ 3 pm

edexter@maimo.org 


03/16/2026 RArnold -Ellen confirmed device is on the OR. After 3 on a Friday is best. Offered 05/29 @ 3 pm for Andre

03/06/2026 RArnold - Emailed Ellen Dexter to confirm SN# and provide location.

Ellen Dexter

(929) 689-0376

edexter@maimo.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Transducer, X8-2t - IP 108207838 - SN F0DW90
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302321
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 136.0 business days
📅
▶
4 Dispatch Scheduled Mar 26, 11:09 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 14h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-29T19:00:00.000+0000
🚨 46.0 business days
⏱️
▶
2 5x Labor Added May 30, 11:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 65d 12h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Jun 1, 12:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 29, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03243183 Labor Open 2 $0.00 May 30, 11:44 PM
WL-03243184 Labor Open 1 $275.00 May 30, 11:44 PM
WL-03243185 Labor Open 0.25 $0.00 May 30, 11:44 PM
WL-03243186 Expenses Open 1 $0.00 May 30, 11:44 PM
WL-03243187 Travel Open 63 $0.00 May 30, 11:44 PM
WL-03243871 Labor Open - $38.00 Jun 1, 12:35 PM

Details