Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jun 8, 2026 (83 days early)
📅
187.4 daysTotal Age
⏱️
159.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
26.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay159.0 days stuck in "Ready for Release"
⏱️
Total Delay26.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
159.0d
Scheduled
28.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/02/2026 DMalloy - Reminder email sent to the customer for next weeks visit.
agnieszka@minkpath.com
04/28/2026 DMalloy -Called 718.853.6433 for Agnes Flores. Transferred. Spoke with Nurse again and she advised he was still with a patient and to call her back in 10 minutes. Called customer back and they agreed to have FSE Vivan on site on Monday June 8, 2026 @ 2:30 pm. Emailed a confirmation
agnieszka@minkpath.com
04/28/2026 DMalloy -Called 718.853.6433 for Agnes Flores. Transferred. Spoke with nurse and she advised that the Dr was with a patient and she asked if I can call her back closer to 5 and she would advise if 6/8 a 230pm would work.
PMKPIEXEMPT_POC
04/28/2026 DMalloy -Called 305.854.1555 ext 3263 number for a office in FL.
04/24/2026 Rbailey - Called 718.853.6433 Phone just rang and rang. Resending email for visibility
04/20/2026 RArnold - Called 718.853.6433 for Agnes Flores. she asked that I send her an email. offering Vivian for 06/08 @ 2:30 pm
agnieszka@minkpath.com
🔧Work Performed
Affiniti 70 Ultrasound System - IP 77316484 - SN US918F1093
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 77316484 - SN US918F1093
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jun 16, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
Send Reminder Email
Completed Apr 28, 2026
📞
Call
Completed Apr 28, 2026
04/28/2026 DMalloy -Called 718.853.6433 for Agnes Flores. Transferred. Spoke with Nurse again and she advised he was still with a patient and to call her back in 10 minutes. Called customer back and they agreed to have FSE Vivan on site on Monday June 8, 2026 @ 2:30 pm. Emailed a confirmation
agnieszka@minkpath.com
📞
Call
Completed Apr 28, 2026
04/28/2026 DMalloy -Called 718.853.6433 for Agnes Flores. Transferred. Spoke with Nurse again and she advised he was still with a patient and to call her back in 10 minutes
📞
Call
Completed Apr 28, 2026
04/28/2026 DMalloy -Called 718.853.6433 for Agnes Flores. Transferred. Spoke with nurse and she advised that the Dr was with a patient and she asked if I can call her back closer to 5 and she would advise if 6/8 at 230pm would work.
📞
Call
Completed Apr 28, 2026
04/28/2026 DMalloy -Called 305.854.1555 ext 3263 number for a office in FL.
📞
Call
Completed Apr 24, 2026
04/24/2026 Rbailey - Called 718.853.6433 Phone just rang and rang. Resending email for visibility
📞
Call
Completed Apr 20, 2026
04/20/2026 RArnold - Called 718.853.6433 for Agnes Flores. she asked that I send her an email. offering Vivian for 06/08 @ 2:30 pm
agnieszka@minkpath.com