Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302327 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Gaylord Hospital — 50 Gaylord Farm Rd, Wallingford CT, 06492

Sep 5, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (85 biz days early)
Active: 0 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 28, 2026
159 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 28 Ready for Release ⏸ Paused 159 —
Apr 28 → Apr 28 Assigned ▶ Running 0 0
Apr 28 → Apr 28 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 159.3d (excluded)
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
159.3 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Apr 28, 2026 (124 days early)
📅
159.4 days Total Age
⏱️
159.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 159.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
159.3d
Closed
3.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/28/2026 RArnold - PWO unshared. Closing EWO with Planner labor

PWO is dispatched to Philips FSE for July 4th

04/24/2026 Mklose rcvd email from Kelly, confirm date. Adv that Philips was taking CT PMs. but until it is confirmed and removed I have April tentatively scheduled for July 6th @10am.

04/15/2026 YEspino First Attempt: Emailed :Romano, Kelly <kromano@gaylord.org> to verify the ultrasound device due for a pm.

🔧 Work Performed
Planner Labor
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 77485987 - SN US918F1163
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302327
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 159.8 business days
👷
▶
4 Status: Assigned Apr 28, 8:56 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-28T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 28, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03203320 Labor Open 0.016666666666667 $38.00 Apr 28, 8:58 AM

Details